Reservations Sales Agent

3 weeks ago

Vail, United States Sonnenalp Hotel Full time
Job DescriptionJob Description

The Sonnenalp is looking for a Full-Time Year Round Sales Agent.

Wage: $20.00 to $22.00 /hour, plus commission

Typical Schedule: Tuesday - Saturday

Primary Purpose of Position

The Reservations Sales Agent has a critical role to sell the Sonnenalp Hotel in a professional manner in accordance with Leading Hotels Call Criteria. Upsells to maximize revenue and occupancy. Sells the “SMILE” Values. Responsible for follow through on all phases of the reservation process. Provides consistent, personalized service of the highest standard.

Essential Duties and Responsibilities

  • Books hotel room reservations within hotel’s guidelines.
  • Complete all necessary projects by the assigned times.
  • Interacts with group sales department to maximize bookings.
  • Provides knowledge of Sonnenalp Hotel, and complete History (knows and can describe the different types of accommodations offered; bedding, views, connecting, and general layout of property).
  • Provides knowledge of property, amenities, and surrounding areas.
  • Communicates effectively with all departments and within own department.
  • Follows LHW/LQA (Leading Quality Assurance) criteria in making reservations and upselling property. Goal is 93% as a department.
  • Posts all advance deposits and final payments.

Education/Experience

  • High School diploma or equivalent required (GED)
  • College degree in hospitality preferred
  • Previous Reservations, Front Desk, or related fields preferred
  • Desire to be a Sales Agent and promote resort

Special Skills/Equipment

  • Fluent in English
  • Basic computer knowledge
  • Excellent phone skills
  • HotSOS, Springer Miller, and Digital Alchemy experience preferred
  • Detailed oriented

Essential Physical Requirements

  • Work is performed in a small office environment indoors
  • Requires prolonged sitting
  • High phone and computer volume requires ability to hear and see clearly
  • Ability to type for long periods of time with accuracy

Benefits

  • Medical, Dental, Vision Insurance
  • Resort Discounts
  • Holiday Pay, Paid Time Off and Sick Pay
  • 401(k) Retirement Plan & Roth 401(k)
  • Voluntary Life Insurance
  • Short Term & Long Term Disability
  • Employee Assistance Program
  • Parking Credit or Discounted Bus Passes

Employee Conduct

  • It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

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