Guest Services and Reservations Agent
4 weeks ago
We are currently seeking an Guest Services and Reservation Agent with a can-do attitude for our Vail/ Beaver Creek locations. This position requires a highly organized individual who can remain calm under pressure and balance challenging priorities regularly.
The ideal candidate is looking for a stable, long-term position that will enable them to use their skills and grow in a team-focused and collaborative environment where people are appreciated, valued, and rewarded for their efforts.
Housing not provided.
Responsibilities:
- Handling reservation inquiries and booking reservations.
- Answering guest questions regarding the area and lodging information.
- Fielding in-house guest inquiries, issues, and complaints.
- Fielding owner inquiries, issues, and complaints.
- Responsible for answering office phones.
- Performing office administration tasks.
- Must be reliable, professional, friendly, and courteous.
- Familiarity with OTAs is helpful but not required, the ability to learn computer systems and computer literacy is required.
- Occasional property inspections.
- Efficient and independent worker, self-starter with a positive attitude.
- Must be able to work weekends, holidays, and after-hours as required.
- Must have a valid Colorado driver's license and a reliable vehicle.
- Must be able to use company software systems (with training).
- Must have a smartphone.
- Must be able to be on-call two nights a week to assist with emergency after-hours situations.
- Paid-time-off.
- Full-time, year-round position.
- Casual work environment.
- Epic local ski pass.
- Health, Dental, and Vision.
About SkyRun Vail Valley:At SkyRun, we focus on the four cornerstones of our business: Our Homeowners, Our Guests, Our Homes, and most important Our Team Members.
We are looking for people who value stability, work-life balance, a positive work environment, and creating an atmosphere of respect and collaboration between team members. If you're ready to work for a company that values people and work in an environment that will leverage your skills and maximize your opportunity, SkyRun might be a great fit.
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