Front Desk Agent

4 weeks ago

Vail, United States East West Family of Companies Full time
Description

Are you eager to learn as much as you can about hotel operations in role that will give you the tools to succeed in future hospitality roles? Do you thrive on working independently and feeling empowered to support and build relationships with owners and guests at a close-knit property with other passionate hospitality professionals?

Join our energetic team at Lodge Tower, managed by East West Hospitality, awarded Best Property Management by Best of Vail Valley Positioned at the heart of the Vail Village, the Lodge Tower stands as a leading condominium property, offering unparalleled access to the terrain of Vail Mountain, just steps away.

We're on the lookout for a Front Desk & Reservations Agent with a passion for customer service. Daily tasks in this role include maintaining and promoting guest hospitality at all times, ensuring the Front Desk is functioning and organized in such a way as to ensure smooth check in and check out, a focus on guest satisfaction at all times, and assisting guests with reservations. This role presents an exciting opportunity to kickstart or advance your career in the hospitality industry at one of Vail's premier destinations. If you're a dedicated professional with a track record of excellence and a helpful, friendly demeanor, we're eager to connect with you

Duties include:
  • Provide authentic hospitality to guests and owners throughout their entire stay, ensuring satisfaction from arrival to departure.
  • Engage with guests and owners in a friendly and responsive manner, addressing their needs and concerns with transparency and helpfulness.
  • Drive revenue growth by implementing effective up-selling techniques and sales strategies.
  • Foster collaborative relationships with all departments to facilitate smooth operations and achieve collective objectives.

Location: Lodge Tower - Vail, Colorado

Job Start Date: ASAP

Employment Status: Full Time & Part Time Seasonal available (full time preferred, but part time for the right candidate)

Pay Rate: $21/hour + the opportunity to earn commissions on walk-in reservations (summer season only)

Schedule: Do you need to work mornings to coordinate with another job? Do like having set work days? We can be flexible with you Our employees work the following shift times: 7am-3pm & 7:30am - 3:30pm, 3pm-11pm & 3:30pm-11:30pm, occasional mid shift of 10am-6pm

Minimum Requirements

  • Experience in customer service preferred (but can train the right person)
  • Must be 18 years or older
  • Fluent in both written and spoken English
  • Proficient with a variety of office equipment including computers, printers, calculators, fax machines, copiers and telephones

Benefits & Perks:

Summer activity breaks during shift; daily complimentary breakfast (AM shift); apres snacks (afternoon shift); On-site garage parking in Vail Village Paid Holidays Uniform & free uniform dry-cleaning; Ski Pass or Equivalent Bonus (Full Time employees only; Winter season; eligibility depends on start date); 401(K) Plan with Discretionary Employer Match; Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world's favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you'll consider joining us Visit our website to learn more about East West at jobs.eastwest.com/culture.

Job Preview Video

  • Front Desk Agent

    1 month ago

    Vail, United States Vail Resorts, Inc. Full time

    As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potentia Front Desk, Agent, Hotel

  • Front Desk Agent

    1 month ago

    Vail, United States East West Family of Companies Full time

    Welcome everyone who enters through the front doors with genuine hospitality. Manage guest check-ins and check-outs efficiently, providing both phone and in-person assistance for a smooth front desk experience. Oversee the flow of the front office, i Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent

    1 month ago

    Vail, United States East West Family of Companies Full time

    Provide authentic hospitality to guests and owners throughout their entire stay, ensuring satisfaction from arrival to departure. Engage with guests and owners in a friendly and responsive manner, addressing their needs and concerns with transparency Front Desk, Agent, Hotel

  • Front Desk Agent

    1 month ago

    Vail, United States East West Family of Companies Full time

    Deliver genuine hospitality to guests and owners from check-in to check-out. Communicate in an open, helpful, and engaging tone while responding to guest and owner requests and concerns. Maximize revenue through up-selling and sales strategy. Maintai Front Desk, Agent, Hospitality, Hotel

  • Front Desk Agent

    2 weeks ago

    Vail, United States Sonnenalp Hotel Full time

    The Sonnenalp Hotel is looking for Front Desk Agents to join an amazing team! This position will be open for the next 30 days. Wage: $20.00 - $22.00 /hour, DOE Typical Schedule: Day and Night shifts, weekends and holidays required Primary Purpose of Position A Front Desk Agent is to greet, register, check out, and assist guests efficiently, courteously, and...

  • Front Desk Agent

    2 weeks ago

    Vail, United States Sonnenalp Hotel Full time

    Job DescriptionJob DescriptionThe Sonnenalp Hotel is looking for Front Desk Agents to join an amazing team! This position will be open for the next 30 days.Wage: $20.00 - $22.00 /hour, DOETypical Schedule: Day and Night shifts, weekends and holidays requiredPrimary Purpose of PositionA Front Desk Agent is to greet, register, check out, and assist guests...

  • Front Desk Agent

    1 week ago

    Vail, United States Sonnenalp Hotel Full time

    Job DescriptionJob DescriptionThe Sonnenalp Hotel is looking for Front Desk Agents to join an amazing team! This position will be open for the next 30 days.Wage: $20.00 - $22.00 /hour, DOETypical Schedule: Day and Night shifts, weekends and holidays requiredPrimary Purpose of PositionA Front Desk Agent is to greet, register, check out, and assist guests...

  • Front Desk Agent

    3 weeks ago

    Vail, United States East West Destination Hospitality Full time

    Location: Vail Spa Condominiums **Description** Join our team at Vail Spa Condominiums, managed by East West Hospitality, ***named Best Property Management by Best of Vail Valley!*** We are looking for a **Front Desk Agent** with previous customer service experience. In this position you will provide exceptional guest service, make reservations, offer...

  • Front Desk Agent

    1 week ago

    Vail, United States East West Destination Hospitality Full time

    Location: Vail Spa Condominiums **Description** Join our team at Vail Spa Condominiums, managed by East West Hospitality, ***named Best Property Management by Best of Vail Valley!*** We are looking for a **Front Desk Agent** with previous customer service experience. In this position you will provide exceptional guest service, make reservations, offer...

  • Front Desk Agent

    3 weeks ago

    Vail, United States East West Family of Companies Full time

    Description Join our team at Lodge at Lionshead managed by East West Hospitality in Lionshead Village, just steps away from the Eagle Bahn Gondola. Experience the joy of providing exceptional hospitality while feeling at home with our supportive staff and inviting work environment. From studio to 4-bedroom residences, you'll be part of a team that offers a...

  • Front Desk Agent

    1 week ago

    Vail, United States East West Family of Companies Full time

    Description Join our team at Lodge at Lionshead managed by East West Hospitality in Lionshead Village, just steps away from the Eagle Bahn Gondola. Experience the joy of providing exceptional hospitality while feeling at home with our supportive staff and inviting work environment. From studio to 4-bedroom residences, you'll be part of a team that offers a...

  • Front Desk Agent

    1 week ago

    Vail, United States East West Family Of Companies Full time

    Description $1,000 sign on bonus! Join our team at Lodge at Lionshead managed by East West Hospitality in Lionshead Village, just steps away from the Eagle Bahn Gondola. Experience the joy of providing exceptional hospitality while feeling at home with our supportive staff and inviting work environment. From studio to 4-bedroom residences, you'll be part of...

  • Front Desk Agent

    4 days ago

    Vail, Colorado, United States Bluegreen Vacations Full time

    Streamside Resort, located in Vail, CO is seeking a full-time or part-time Night Audit/Front Desk Associate. Hiring Immediately, apply today Compensation: $20.00 per hour, (Range $19-$20) (No Housing Provided)Schedule: Full-Time or Part-Time; Flexible shifts, including 4 workdays/10 hour shifts.Location: 2244 S Frontage Road W; Vail, CO 81657Offering $1,000...

  • Front Desk Agent

    1 week ago

    Vail, United States East West Family Of Companies Full time

    Description Are you eager to learn as much as you can about hotel operations in role that will give you the tools to succeed in future hospitality roles? Do you thrive on working independently and feeling empowered to support and build relationships with owners and guests at a close-knit property with other passionate hospitality professionals? Join our...

  • Front Desk Agent

    3 weeks ago

    Vail, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Agent

    1 week ago

    Vail, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Agent

    1 week ago

    Vail, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Agent

    3 weeks ago

    Vail, United States East West Family of Companies Full time

    Description $2,000 sign on bonus! Are you a people-person with a passion for hospitality? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Solaris Residences, an elevated boutique property located in the heart of Vail Village, is seeking a talented Front Desk Agent to become the face of...

  • Front Desk Agent

    1 week ago

    Vail, United States East West Family of Companies Full time

    Description $2,000 sign on bonus! Are you a people-person with a passion for hospitality? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Solaris Residences, an elevated boutique property located in the heart of Vail Village, is seeking a talented Front Desk Agent to become the face of...

  • Front Desk Agent

    3 weeks ago

    Vail, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...