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Customer Service Representative

4 months ago

Somerville, United States SEBCO Full time
Job DescriptionJob DescriptionDescription:

What does a great employer look like to you? Click here to watch a video about us

In today's world, working for a great company with great people is essential. For over 50 years, we’ve been that place, where great people come to work and stay until retirement.


We are seeking a Customer Service Representative to join our team


This individual will be responsible for handling customer phone calls, entering service calls, dispatching information to technicians and various office duties.


Duties will include but not limited to:

  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Lead and continuously train customer service agents.
  • Provide scripts to read from during phone calls.
  • Communicates often with the parts department on inbound parts for service calls.
  • Communicates with customers on any delays of service.

Benefits:

  • Paid Vacation - PTO
  • Holiday Pay
  • Paid Personal Days
  • Paid Sick Days
  • 401k - Retirement Plan
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Pet Insurance Discounts
  • Auto Insurance Discounts
  • Homeowners Insurance Discounts
  • Verizon Wireless 12% Discount
  • Overtime Available
Requirements:

Qualifications:


  • Must have High school diploma or equivalent
  • Proficient knowledge of customer service and standard office practices
  • Proficient computer skills, preferred 2-3 years experience in a customer service center
  • Fluent in English and Spanish
  • Proven track record in resolving customer complaints
  • Manage and follow up to ensure all email and voice mails are responded too daily
  • Works well with office and field Staff
  • Ensure technician notes are sufficient and up to company expectations