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Dental Office Receptionist/Treatment Coordinator

2 months ago

New York, United States Alfa Dental Support, Inc. Full time
Job DescriptionJob DescriptionDiamond Braces is seeking a Receptionist/Treatment Consultant who will champion the administrative duties crucial to our patient journey. From the initial welcome call to the active treatment phase and beyond, this role is a pivotal in shaping a positive patient experience. This position is full-time. Local travel between offices may be required.

Who We Are At Diamond Braces, we believe in enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We have created over 100,000 new smiles (and counting) and expanded to over 60+ Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees at the highest standards. What you can expect with a career at Diamond Braces:
  • Competitive salary + bonus opportunities
  • Full-Time Hours
  • Health, Dental, and Vision insurance packages
  • PTO
  • 401(k) with company match
  • Discounted orthodontic care for you and your family
  • Ample growth & advancement opportunities
  • Choice of convenient locations near your home

Essential Functions
  • Answer phone calls and inquiries, utilizing verbal and written communication skills
  • Manage appointments, optimizing patient flow
  • Greet and present patients with necessary information and documentation
  • Enter customer demographic information into the Patient Management Software following established protocols
  • Import all corresponding information into Patient Management Software, ensuring accuracy and efficiency
  • Verify Insurance Eligibility, policy usage and limitations; Follow up with patients on benefits and insurance coverage as needed
  • Assist in updating and maintaining patient dental records
  • Follow-up and maintain contact with patients who are unscheduled for treatment
  • Provide support to dentists and staff as needed
  • Drive personal and office performance by achieving goals as set by the company

*Bilingual is a plus

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.