Patient Access Representative

2 months ago

Titusville, United States Parrish Medical Center Full time
Job DescriptionJob DescriptionDepartment:
Patient Registration

Schedule/Status:
Varies; Part Time

Standard Hours/Week:
20

General Description:
This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes associated with pre-registration, insurance verification, pre-certification, and insurance notification.

Key Responsibilities:
  • Always follow AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) guidelines in all interactions with the patient.
  • Always maintain professional image and demonstrate excellent customer service.
  • Always use two patient identifiers (patient full name and date of birth) for accurate patient identification.
  • Perform pre-registration and insurance verification within 3-5 days prior to date of service for both inpatient and outpatient services. For notification received with less than 3 days advanced notice perform within 24 hours of notification.
  • Meet/exceed performance expectations; completes work within the required time frame. (10 registrations per hour).
  • Follow scripted benefits verification and pre-certification format in Health Information System (i.e. Meditech) custom benefits screen and record benefits and pre-certification information in the approved standard format.
  • Assign Insurance Plans (IPlans) accurately.
  • Perform electronic insurance eligibility confirmation and document results.
  • Complete Medicare Secondary Payor Questionnaire as applicable for retention in imaging system.
  • Calculate patient cost share and be prepared to collect via phone or make payment arrangement and document account with collection efforts accordingly.
  • Contact patient via phone (with as much advance notice as possible, preferably 72 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment.
  • Receive and record payments from patient for services scheduled.
  • Utilize appropriate communication system to facilitate communication with Patient Access team and other hospital departments as necessary.
  • Ensure appropriate documentation is entered in standard format on the patient record. This should be performed in the applicable Health Information System (i.e. Meditech) and if necessary any other subsidiary systems if they are not automatically updated.
  • Contact physician to resolve issues regarding prior authorization or referrals.
  • Research Patient Visit History to ensure compliance with payor specific payment window rules.
  • Perform insurance verification and pre-certification follow up for prior days walk-in admissions/registrations and account status changes by assigned facility as per guidelines.
  • Communicates with hospital-based Case Manager as necessary to ensure prompt resolution of pre- existing, non-covered, and re-certification issues.
  • Complete ABNs (Advanced Beneficiary Notice) on all Medicare patients.
  • Always serves to fulfill the mission; practices and adheres to the Code of Conduct/Standards of Behavior/Values.
  • Demonstrates knowledge and understanding of organizational policies, procedures and systems.
  • Participates in process improvement initiatives.
  • Performs other duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as pertains to the work area.
Formal Education:
  • High School Diploma or GED required.
Work Experience:
  • 1 year to < 2 years related experience required.
Required Licenses, Certifications, Registrations:
  • N/A
Part Time Benefits:
Eligible to participate in a number of PMC-sponsored benefits, including:
  • Benefits Start on Day 1
  • Health Insurance
  • 403(b) Retirement Program
  • Tuition Reimbursement/Educational Assistance
  • EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
  • Annual Accrual of 72 Personal Leave Bank (PLB) Hours


  • Patient Access Representative

    2 weeks ago

    Titusville, United States Parrish Medical Center Full time

    Department: Patient Registration Schedule/Status: Varies; Full Time Standard Hours/Week: 40 General Description: This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice; timely and accurate processes associated with...

  • Patient Access Representative

    2 months ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Access Representative is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; timely and accurate processes associated...

  • Healthcare Access Coordinator

    6 days ago

    Titusville, Florida, United States Parrish Medical Center Full time

    Job OverviewDepartment: Patient RegistrationSchedule/Status: Varies; Full TimeStandard Hours/Week: 40Position Summary:This role is under the supervision of the Patient Access Manager/Supervisor. The Patient Access Representative plays a crucial role in embodying Parrish Healthcare's Culture of Choice, ensuring timely and precise procedures related to...

  • Healthcare Access Coordinator

    3 days ago

    Titusville, Florida, United States Parrish Medical Center Full time

    Job OverviewDepartment: Patient RegistrationSchedule/Status: Varies; Full TimeStandard Hours/Week: 40Position Summary:This role is under the supervision of the Patient Access Manager/Supervisor. The Patient Access Representative plays a crucial role in embodying Parrish Healthcare's Culture of Choice, ensuring timely and precise procedures related to...

  • Healthcare Access Coordinator

    3 days ago

    Titusville, Florida, United States Parrish Medical Center Full time

    Job OverviewDepartment: Patient RegistrationSchedule/Status: Varies; Full TimeStandard Hours/Week: 40Position Summary:This role is under the supervision of the Patient Access Manager/Supervisor. The Patient Access Representative plays a crucial role in embodying Parrish Healthcare's Culture of Choice, ensuring timely and precise execution of tasks related to...

  • HFMG Patient Services Representative

    2 weeks ago

    Titusville, United States Health First Full time

    Responds to customer's needs in a timely and professional manner. Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages. Facilitates patient appo Patient Services, Representative, Patient, Customer Service, Healthcare

  • Patient Account Representative

    2 months ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment: Business OfficeSchedule/Status:8:00am - 4:30pm; Part TimeStandard Hours/Week:24General Description:Under the direct supervision of the Account Receivable Supervisor, the Patient Account Rep is responsible for the timely collection and resolution of the accounts receivable in accordance with the established policies...

  • Patient Account Representative

    1 month ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment: Business OfficeSchedule/Status:8am-430pm; Full TimeStandard Hours/Week:40General Description:Under the direct supervision of the Account Receivable Supervisor, the Patient Account Rep is responsible for the timely collection and resolution of the accounts receivable in accordance with the established policies and...

  • Patient Billing Coordinator

    6 days ago

    Titusville, Florida, United States Parrish Medical Center Full time

    Job OverviewDepartment: Business OfficeSchedule/Status: 8:00am - 4:30pm; Part TimeStandard Hours/Week: 24Position Summary: The Patient Account Representative, under the guidance of the Accounts Receivable Supervisor, plays a crucial role in the efficient collection and resolution of accounts receivable, adhering to the policies and procedures of the...

  • Patient Registrar

    3 months ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:Varies; Full TimeStandard Hours/Week:40General Description:This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcares Culture of Choice; patient registration. Interviews patients for all...

  • Patient Billing Coordinator

    23 hours ago

    Titusville, Florida, United States Parrish Medical Center Full time

    Position OverviewDepartment: Business OfficeSchedule: 8am - 4:30pm; Full TimeWeekly Hours: 40General Overview:Under the guidance of the Accounts Receivable Supervisor, the Patient Account Representative plays a crucial role in the efficient collection and resolution of outstanding accounts receivable, adhering to the established policies and procedures of...

  • Hotel Front Desk Representative

    3 months ago

    Titusville, United States High Steel Structures Full time

    ** Hotel Front Desk Representative** **Job Category****:** Hotels/Hospitality **Requisition Number****:** HOTEL03868 Showing 1 location **Job Details** **Description** **High Hotels Ltd.,** is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and...

  • Patient Affordability PM

    3 weeks ago

    Titusville, United States Insight Global Full time

    Role: Patient Affordability PMDuration: 6 months + ExtensionsLocation: Titusville, NJ (Hybrid) Required Skills & Experience5+ years' in Project Management 5+ years' working in Pharmaceutical Manufacturing or similar industry Deep project knowledge related to Patient Affordability MS Office Including strong Excel skills and PowerPoint Excellent communication...

  • Lead Patient Registrar

    3 months ago

    Titusville, United States Parrish Medical Center Full time

    Job DescriptionJob DescriptionDepartment:Patient RegistrationSchedule/Status:8:00am - 5:00pm; Full TimeStandard Hours/Week:40General Description: Under the direct supervision of the Director of Patient Access responsible to direct overall activities and personnel involved in patient registration. Handles patient problems, reports on dependent workload,...

  • Client Service Representative

    3 weeks ago

    Titusville, United States Thrive Pet Healthcare Full time

    JOB DESCRIPTION Customer Service Representative The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, escorts clients and patients to exam rooms, receives and...

  • Patient Care Coordinator

    7 days ago

    Titusville, Florida, United States Parrish Medical Center Full time

    Position OverviewDepartment: Emergency ServicesWork Schedule: 7am-7pm; Full TimeWeekly Hours: 36Role Summary: Under the guidance of the Nurse Manager or Clinical Coordinator, the individual will be responsible for accurately entering physician directives into the electronic medical record system and maintaining comprehensive patient documentation. This role...

  • Hotel Front Desk Representative

    2 months ago

    Titusville, United States High Steel Structures Full time

    ** Hotel Front Desk Representative (Part-time)** **Job Category****:** Hotels/Hospitality **Requisition Number****:** HOTEL04010 Showing 1 location **Job Details** **Description** **High Hotels Ltd.,** is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest...

  • Clinic Manager

    1 month ago

    Titusville, United States CORA Physical Therapy Full time

    Physical Therapist Assistant - Clinic Manager Get your career - and your patients - moving. As a Clinic Manager, you'll have access to industry-leading programs and treatments and a team as innovative and passionate as you are. If you're looking for the autonomy to build and grow your own clinic, now's the time to think CORA. Our ideal candidate has proven...

  • District Support Pharmacist PT

    1 week ago

    Titusville, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Customer Care Specialist

    6 days ago

    Titusville, Florida, United States Thrive Pet Healthcare Full time

    JOB DESCRIPTIONClient Service RepresentativeThe Client Service Representative serves as the initial point of contact for clients reaching out to the practice, embodying the professional image of the organization. This role involves answering phone calls, welcoming clients, organizing patient files, guiding clients and patients to examination rooms, managing...