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Customer Service Representative

4 months ago

Saginaw, United States Duro-Last Full time
Job DescriptionJob Description

Customer Service Rep- Estimating and Technical Services

Duro-Last Roofing is the world’s largest manufacturer of prefabricated roofing systems. We are looking for a Customer Service Rep- Estimating and Technical Services, who is eager to learn and grow within our company at our Corporate Headquarters in Saginaw, MI. This is a full-time, year-round position with excellent benefits and growth potential.

Key Responsibilities:

  • Estimate pricing and roof layouts for roofing details.
  • Answer technical questions regarding specs and installation.
  • Complete assigned projects such as: quoting, wind calculations, design, etc.
  • Create and enter quotes and orders into systems.
  • Data entry of projects onto task board.
  • Provide customer service and follow-up support to contractor network.
  • Represent the company in a professional manner in all interactions with customers, personnel and the public.

Qualifications:

  • Minimum 2-year associates degree or relevant experience.
  • Estimating experience a plus.
  • Solid-Works AutoCAD Software experience a plus.
  • Must be able to interpret specifications.
  • Must be able to handle back to back phone calls.
  • Excellent oral and written communication skills.
  • Knowledgeable in Microsoft Office Suite.
  • Excellent time management skills and ability to handle multiple simultaneous tasks and deadlines.

Position Benefits:

We offer a safe and clean work environment with excellent full-time benefits and offer room for advancement with built-in career progression. We offer competitive hourly wages with annual wage increases. We also offer a competitive benefits package that includes:

  • Medical, dental, and vision insurance
  • Prescription drug program
  • Flexible Spending Accounts and Health Savings Accounts
  • Life and AD&D insurance
  • Short- and long-term disability
  • 401(k) retirement plan with company contribution
  • Paid time off and vacation
  • 8 ½ paid holidays
  • Tuition Reimbursement


Duro-Last, Division of Holcim Products and Services US LLC. is an equal opportunity employer, which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.