Customer Experience Representative

4 weeks ago


Houston, United States OCTAGOS HEALTH, INC. Full time
Job DescriptionJob Description

Customer Experience Representative

Responsibilities

Lead the Octagos Health Onboarding program for the agency

Prep for, conduct, and follow up on training sessions with onboarding clients

Manage between 20+ onboarding clients at a time

Activate onboarding process based on KPIs

Provide detailed call notes post-training session format

Graduate clients in a timely, value-driven manner and garner positive reviews

Introduce clients to our services and identifying upsell opportunities

Assist in hitting revenue goals through facilitating hand-offs from our sales team

Create training materials for clients and prospective

Assist with technical project management and integration builds

Qualifications

2+ years software training experience

2+ years client-facing experience

B2B experience preferred

Healthcare industry experience ideally

Bachelor’s Degree



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