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Commercial Lines Servicing Manager

2 months ago


Westerville, United States Dawson Full time
Job DescriptionJob DescriptionCommercial Lines Servicing Manager Permanent Opportunity$45,000k-$60,000k Columbus, Ohio Monday-Friday, 9:00 am-5:00 pm What the position offers:
  • Small, family/community-oriented office
  • Business casual dress code
What you’ll be doing:
  • Act as the primary point of contact for clients via telephone, email, or in-person to provide support and information
  • Provide expert advice, exceptional customer service, and effective management of insurance policies
  • Demonstrate accuracy in processing client policy modifications based on data given
  • Maintain a concern for timeliness and completeness when interacting with clients, agencies and companies to minimize the potential for errors & omissions claims
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Process claims information as needed and direct the insured to the proper channel to get needed information
  • Resolve billing issues
  • Process certificates of insurance
  • Assist with receptionist duties at least 1x per week or more when needed
Who we’re looking for:
  • Property & Casualty Insurance License
  • Ability to work with computers and understand and interpret standard statistical finding
  • Excellent skills in communication and presentation
  • Experience in delivering client-focused solutions and creating long-lasting relationships
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