Commercial Property Claims Examiner

4 weeks ago

Westerville, Ohio, United States Emergent Holdings Full time
Job Title: Commercial Property Senior Claim Representative I

We are seeking a highly skilled and experienced Commercial Property Senior Claim Representative I to join our team at Emergent Holdings. As a key member of our claims team, you will be responsible for examining, investigating, and settling commercial property insurance claims with minimal supervision.

Key Responsibilities:
  • Conduct thorough investigations to determine the cause and extent of damages
  • Utilize independent decision-making skills to evaluate commercial property claim coverage and determine the scope of damages
  • Direct external investigation and provide timely customer service and resolution of complex and large exposure first-party property claims
  • Assign, direct, and handle property losses through the use of Independent Adjusters and other experts and vendors as appropriate
  • Interpret and understand commercial property coverage forms, including knowledge of exclusions, limitations, and amendatory endorsements
  • Determine scope of damages through the use of Xactimate and/or vendor and IA estimates
  • Exercise independent decision-making skills with minimal to moderate supervision and direction on claims assigned
  • Verify coverage, conduct a complete investigation, and document the claim file according to the property file handling guidelines and Department of Insurance requirements
  • Set timely reserves, provide pertinent details to manager when loss exceeds adjuster authority, and timely request reserves and payment authority
  • Maintain communication with all interested parties in the claim, including the insured, retail and general agents, public adjusters, and attorneys
Requirements:
  • Bachelor's degree in a related field or relevant combination of education and experience
  • Seven years of progressively more responsible experience in a commercial property claims environment
  • Experience handling claims in multiple states preferred
  • Certification or progress toward certification and designations such as CPCU, CIC, AIC, SCLA, etc. highly preferred and encouraged
  • Ability and proficiency in the use of computers and company-standard software specific to position
  • Strong oral and written communication skills
  • Strong customer service skills
  • Ability to negotiate, build consensus, and resolve conflict
  • Ability to act as a representative of the Company and establish effective working relationships
  • Ability to manage multiple priorities and meet established deadlines
  • Attention to detail and analytical skills
  • Ability to make independent decisions
  • Ability to solve highly complex problems
  • Ability to train and mentor others
  • Ability to lead others
Working Conditions:

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description.

The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.

Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors.

It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $70,400 and $117,800.

We are an Equal Opportunity Employer. Diversity is valued, and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an 'at will' basis. Nothing herein is intended to create a contract.

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