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Client Service Associate

1 month ago

Raleigh, United States Flyexposure Limited Full time
Job DescriptionJob Description

We are seeking a Client Service Associate to join our vibrant team. In this role, you will be responsible for providing outstanding service to our clients by assisting with inquiries, resolving issues, and ensuring a seamless experience with our products and services. You will play a critical role in helping to foster long-term relationships with our clients.

Key Responsibilities:

  • Serve as the first point of contact for client inquiries, providing timely and accurate information through various communication channels (phone, email, chat).
  • Assist clients with order processing, account management, and service-related questions.
  • Identify client needs and work collaboratively with internal teams to develop effective solutions.
  • Maintain detailed records of client interactions and transactions in our CRM system.
  • Follow up with clients regarding their inquiries and issues to ensure satisfactory resolution.
  • Proactively assess client satisfaction and identify areas for improvement.
  • Help develop and maintain client-facing documentation, such as FAQs and guides.
  • Participate in training sessions to remain knowledgeable about our products, services, and industry best practices.

Qualifications:

  • Proven experience in customer service or client support roles, with a strong understanding of client needs.
  • Excellent verbal and written communication skills, with a customer-focused mindset.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to multitask and prioritize in a fast-paced environment.
  • A positive attitude, with a passion for delivering exceptional client service.