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Collections Specialist

3 months ago

Charlotte, United States Townsquare Interactive Full time
Job DescriptionJob Description

Collections Specialist – Townsquare Interactive

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Collections Specialist Opportunity:

We are seeking a detail-oriented and proactive Collections Specialist to join our team. In this role, you will be responsible for managing the collection of outstanding accounts receivable from previous and existing clients, ensuring compliance with company policies and regulatory requirements. The ideal candidate will have excellent communication skills, a strong sense of urgency, and a customer-focused approach to collections.

Responsibilities:

  • Collections Management: Manage and maintain an assigned portfolio of accounts to ensure timely collection of outstanding balances while minimizing aged debt.
  • Communication: Contact customers via phone, email, and written correspondence to discuss payment terms, negotiate payment plans, and resolve any billing discrepancies.
  • Documentation: Accurately document all collection activities, payment arrangements, and customer interactions in the company's collections management system.
  • Problem-Solving: Work with customers to identify and resolve issues or disputes related to billing and payment, ensuring a positive customer experience.
  • Reporting: Prepare and present regular reports on collection activities, outstanding balances, and success rates to management.

Qualifications:

  • BA/BS degree (preferred)
  • Minimum of 1 year of experience in collections or a related field
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Strong communication and negotiation skills
  • Excellent attention to detail and organizational abilities
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong problem-solving skills and the ability to handle difficult conversations with customers professionally
  • Knowledge of collection laws and regulations is a plus

Benefits:

  • Competitive base salary with UNCAPPED commission plan
  • 3 weeks PTO
  • 9 paid holidays (including 2 personal/floating holidays)
  • Volunteer Time Off
  • Health, Dental, and Vision Insurance
  • Pet Insurance
  • 401(K) Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training and growth opportunities
  • Unlimited growth potential in a dynamic work environment

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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