Hotel Guest Services Representative

1 month ago

Medford, United States MEDC: Tribal One Full time
Job DescriptionJob Description

Compass Hotel by Margaritaville, Medford, Oregon

NOW OPEN - THE PACIFIC NORTHWEST WELCOMES MARGARITAVILLE'S NEWEST HOTEL CONCEPT

The breathtaking beauty found in the forests and lakes of Oregon and the Rogue Valley provides a perfect backdrop to Margaritaville's newest hotel, Compass by Margaritaville. Medford is the gateway to Oregon's wine country and visitors will appreciate sampling the region's finest vintages along with the convenient nearby golf course and sports park. Located near Harry & David headquarters, the Compass Hotel provides an island-inspired paradise for travelers searching for the Margaritaville state of mind. This newer hotel features an outdoor pool and 111 guest rooms with signature bedding and casual comforts that are ready to help guests relax, rejuvenate and escape the every day. Enjoy signature dining concepts such as 5 o'Clock Somewhere and complimentary breakfast.

This is a Hotel Guest Services Representative / Front Desk Agent position with a small company managed by a cohesive team of professional that is looking to increase our capability. This position earns a competitive wage of $16.75 - $17.50/hourly, depending on experience. We provide outstanding benefits, including health, dental, vision, disability and life insurance programs; paid time off; 401(k) plan with company match; employee assistance program; employee wellness incentives; direct deposit; and discounted meal programs.

A DAY IN THE LIFE OF A HOTEL GUEST SERVICES REPRESENTATIVE / FRONT DESK AGENT

A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience. Other duties may include processing forms of payment and responding to guest inquires. This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations. You are responsible for creating a positive guest experience to the standards set forth by showing a high level of ownership and responsibility.

Role Accountabilities & Expectations:

  • Smile and encourage others to smile with you.
  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payments, incidentals deposits, etc.
  • Manage guest complaints, ensuring superior guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Take as much ownership as possible and follow up to ensure completion and guest satisfaction.
  • Greet, register, suggestively sell (and upsell) rooms, issue room keys, and assign rooms to guests in an efficient, warm and friendly manner.
  • Answer inquiries pertaining to the hotel and its amenities, local food, area attractions and provide travel directions.
  • Accurately check out guests and communicate departures with housekeeping staff.
  • Make, confirm and cancel reservations via telephone, computer and in writing.
  • Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations and front desk area.
  • All other duties as assigned/required.

QUALIFICATIONS FOR A GUEST SERVICES REPRESENTATIVE / FRONT DESK AGENT

  • High school degree or GED preferred.
  • One (1) year hotel experience; or equivalent combination of education and experience.
  • Good reading, writing, mathematical and communication skills.
  • Able to interact professionally with other departments and outside contacts.
  • Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgement and decision making abilities.
  • Ability to work day shifts, holidays, Monday through Friday, night shifts and weekends.
  • Must pass and remain in compliance with drug free workplace policies.

PHYSICAL REQUIREMENTS (as required by OSHA and ADA)

  • Ability to work weekends, holidays and evening hours as business demands.
  • Must be able to spend 90% of working time standing, walking and reaching.
  • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery or erratically moving surfaces.
  • Climbing and ascending or descending ladders, stairs and ramps.
  • Must be able to carry loads greater than 15 pounds and exert up to 25 pounds of force occasionally, and/or up to 20 pounds of force frequently.
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Are you attentive to detail, want to work hard and be rewarded for it? Can you balance multiple tasks while adapting to an evolving market? Are you self-confident, reliable and responsible? Do you have good problem-solving abilities and excellent verbal/written communication skills? If yes, you might just be perfect for this Hotel Guest Services Representative / Front Desk Agent position

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Hotel Guest Services Representative / Front Desk Agent job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 97501



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