Poolside Tiki Staff

1 week ago

Fort Walton Beach, United States Tiki Hut at Waterscape Resort Full time
Job DescriptionJob Description1. DEFINITION:


Provides superior customer service to each guest and insures that their Fudpuckers experience is exceeded.

Responsible for the setup, maintenance and operation of the Tiki bar. Communicates with management regarding ongoing inventory. Receives cash drawer at beginning of work shift, and counts money in drawer at beginning and ending of shift to verify its accuracy.

Actively sells food, beverage and merchandise items by offering suggestions. Enters food, drink and merchandise orders into register, collects payment and makes change.

Collects cash, check or credit card payment from guests and makes change for cash transactions, checks identification for personal checks, and prepares voucher for credit card purchases. Ensures an accurate accounting of all transactions, collections and disbursements.

Portions and prepares food items prior to cooking. Responsible for preparing all food and beverage items in an efficient fashion according to Fudpuckers high quality standards. Plates and garnishes prepared items. Responsible for maintaining a sanitary kitchen work area.

Takes drink orders from patrons or wait staff and prepares and serves alcoholic and non-alcoholic drinks in accordance with standard recipes. Checks photo identification to ensure the guest is of proper age to consume alcoholic beverages. Mixes ingredients for alcoholic and non-alcoholic and serves a variety of bottled beer and other non-alcoholic beverages.

May reconcile checks, cash receipts and charge sales with total sales to verify accuracy of transactions at the end of a work shift.

2. MINIMUM QUALIFICATIONS:


1. Must be age 18 or older (unless state law permits younger age). High school graduate or equivalent desired.
2. Must possess excellent customer service skills including pleasant and friendly demeanor.
3. Must have basic knowledge of beer, wine, and spirits, and be familiar with standard drink recipes.
4. Must possess basic math skills and have the ability to handle money.
5. Must be able to communicate and understand the primary language(s) of the work location, and understand the primary language(s) of the guests who typically visit the work location.
6. Must be able to work flexible hours; Monday through Sunday for no more than a 25 week seasonal period.
7. Must be able to work with minimal supervision.

3. ESSENTIONAL FUNCTIONS OF THE POSITION


Receives cash bank at beginning of work shift and verifies accuracy by counting money in cash drawer and needs to change out any large bills to ensure enough change for the daily operation. Ensures an accurate accounting of all transactions, collections and disbursements during work shift.
Attends to the work station as assigned and prepares, inspects, and portions the items as per specifications.

Checks the quality and freshness of food products. Takes measures to avoid food spoilage and control waste.
Ensures that all food items are prepared and presented in accordance with Fudpuckers recipes, portions, and quality standards.
Works harmoniously with all restaurant personnel to ensure quick, responsive service to customers including special requests and complaints.
Includes rotating/sharing bar and cook duties during shift.
Collects cash, checks or charge payments from guests. Makes change for cash transactions, verifies information for checks and prepares charge voucher for credit card purchases during the shift.
Maintains the work area in a clean, safe, and organized manner throughout and after each shift.
Thoroughly cleans and sanitizes supplies, equipment, assigned work station and surrounding areas prior to the end of each shift.
Counts money, checks and charge payments in cash drawer at end of shift.
May reconcile check, cash receipts and charge sales with total sales to verify accuracy of transactions.
Must be able to read an invoice and check in trucks and deliveries properly.
Complies with all Fudpuckers policies and procedures as per the Employee Handbook.
May assist others and perform other appropriate duties and routines as requested by the Tiki Manager or other management personnel.

3. PHYSICAL REQUIREMENTS OF POSITION:


1. Must be able communicate clearly and listen attentively to supervisors, employees, and guest instructions.
2. Must be able to stand and exert well paced mobility for long periods of time and the ability to remain stationary for long periods of time.
3. Must be able to reach, bend, and stoop.
4. Must be able to work in hot conditions.
5. Must have the ability to lift pots, pans, etc. up to 50 pounds in weight.
6. Must be able to follow directions.
7. Must possess dexterity for using small tools and equipment.



4. ACKNOWLEDGEMENT:


By signing below, I agree that I must be able to perform each of the functions and requirements of the position as set forth within this job description to continue my at-will employment with this company. I understand that this position is seasonal and limited to an annual seasonal work period of 25 weeks.

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