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HVAC Service Dispatcher

2 months ago

Palm Bay, United States Ken Williams Air Conditioning, Inc. Full time
Job DescriptionJob Description

Ken Williams Air Conditioning in Palm Bay, FL is looking to hire a full-time HVAC Service Dispatcher - Customer Service Rep to deliver five-star customer care on the phone while scheduling and dispatching technicians. Can you maintain excellent phone etiquette and a positive attitude? Would you like to work with an established local company that offers career advancement opportunities? If so, please read on

This dispatch and customer care position earns a competitive wage of $16 - $20 per hour, depending on experience, plus a $1,500 sign-on bonus, revenue shares and incentives. We provide excellent benefits, including paid vacation, paid holidays, holiday bonuses, full-time or flexible scheduling options, paid training, employee discounts, and an employee assistance program (EAP). If this sounds like the right customer care opportunity for you in our office, apply today

ABOUT KEN WILLIAMS AIR CONDITIONING

Here at Ken Williams Air Conditioning, we are passionate about earning the trust of our local community by providing honest and professional comfort solutions. A properly functioning system is essential when it comes to the extreme weather in Florida, and we feel it is our responsibility to supply the most dependable systems. Working with residences, daycares, nursing homes, hospitals, schools, restaurants, and industrial facilities, we adapt our skills to meet the special needs and requirements of each individual. All our tremendous efforts have earned us over 150 5-star reviews

Our team members are the most valuable asset to us, because their innovative ideas and goal-oriented mindsets allow our company to thrive. We believe in giving them the resources needed to be successful and promoting them from within the organization. We are always welcoming others to grow our team and share our success

A DAY IN THE LIFE OF AN HVAC SERVICE DISPATCHER - CUSTOMER SERVICE REP

As an HVAC Service Dispatcher - Customer Service Rep, you keep our business running smoothly by providing support for our customers and service technicians. You manage a high volume of phone calls, voicemails, emails, texts, and chats. Skillfully prioritizing multiple requests, you create and manage work orders. Organized and attentive, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible. You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests.

Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. Self-motivated and independent, you proactively assist management in resolving problems and seek to make every customer a happy one. Eager to help, you assist with administrative tasks such as ordering parts, processing warranty returns, preparing permit applications, and completing accounts receivable tasks. You are proud of the role you play on our office team and find satisfaction in helping customers receive the assistance they need

QUALIFICATIONS FOR AN HVAC SERVICE DISPATCHER - CUSTOMER SERVICE REP

  • High school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Computer literacy and typing skills
  • Proficiency using Microsoft Suite programs
  • Knowledge about local geographical areas

We will train for this position Experience as a dispatcher is preferred but not required. Experience in a customer service or administrative role would be a plus. Experience in construction would also be a plus. Do you have great problem-solving skills? Are you able to prioritize multiple tasks in a fast-paced environment? Do you manage your time well? Are you detail-oriented with strong organizational skills? Do you approach tasks with enthusiasm? Are you creative when coming up with solutions to challenges? Do you enjoy talking on the phone? If yes, you might just be perfect for this dispatch and customer care position

WORK SCHEDULE FOR AN HVAC SERVICE DISPATCHER - CUSTOMER SERVICE REP

This full-time office position typically works Monday - Friday, 7:30 am - 5:30 pm.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you have great phone skills and feel that you would be right for this dispatch and customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 32905