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Dispatcher

4 months ago

West Palm Beach, United States Rack Electric Full time
Job DescriptionJob Description

Rack Electric is seeking an Experience Dispatcher in the trades. Electrical, HVAC, Plumbing or home services that deal with residential customers, scheduling, technicians, conflict resolution.

  • Monday – Friday 8:00am -5:00pm - No weekends

Great Benefits:

  • Fun, Friendly Family environment.
  • Competitive pay rates based on experience.
  • Paid Vacation
  • Company Perks (Hotels, Rental Car, Cell phone, amusement park, movie tickets and much more discounts)
  • Career growth within our organization
  • Medical, Dental and Vision Benefits
  • Life Insurance
  • 401K with a company 3% match

We value the ability to maintain an organized daily schedule, is responsive to our team needs and enables us to timely resolve customer concerns, within a professional work environment.

This position is to answer phones, coordinate technicians’ schedules with the needs of new and existing customers while being a liaison between customers, technicians, and management.

Responsibilities and Requirements:

  • Scheduling
  • Service Titan experience a plus
  • Answering phones timely and with professionalism
  • Maintains excellent communication skills to aid in customer service, employee relations, and administrative duties
  • Exceptional customer service
  • Efficient completion of data entry and is computer savvy
  • Accurate electronic documentation
  • Manage and maintain calendar and appointments
  • Experienced in Microsoft Office
  • Self-motivated, proactive, and able to work independently as well as collaboratively in an office setting
  • Able to remain calm under pressure during hectic periods of business
  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Strong attention to detail
  • We prefer someone with experience in the trades. Electrical, HVAC, Plumbing. Or home services that deal with residential customers, scheduling, technicians, conflict resolution.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

 

Schedule:

 

  • Monday to Friday

 

Experience: