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Practice Manager II

2 months ago

Gastonia, United States Kintegra Health Full time
Job DescriptionJob Description

Title: Practice Manager II

Department: Administration


Status: Salaried


Location: Clinical Site (Varies)


Reports To: Director of Medical Practice Operations/Area Practice Administrator


Direct Reports: Clinic Staff

Summary of Position:

  • Manages a physician network office of 3-4 health care providers at one site or 2-3 healthcare providers in two sites. Other elements of consideration include: collaboration with supportive in-house service lines (e.g. pharmacy and specialty care) and community liaison activities.
  • Maintains responsibility of the overall leadership and operations of the assigned practice.
  • Communicates daily with physicians, mid-level providers, supervisors, staff and other Kintegra Health entities, as appropriate in order to develop and maintain effective relationships.
  • Manages facility by improving utilization and maintaining operational efficiency.
  • Supervises and recruits all clerical and clinical personnel. Managed staff, assign duties, and determine work schedules.
  • Ensures staff are trained in their job functions and when new regulations and requirements are established.
  • Manages financial goals effectively to promote financial viability of the practice
  • Oversees and manages all clinical related inventory, including but not limited to, medical supplies, equipment, linens and clerical supplies.
  • Maintains records and coordinates repairs as appropriate through maintenance of property management.
  • Ensures all CPT and ICD-9 coding is complete and accurate in accordance with the AMA’s CPT and ICD-9 guidelines.
  • Ensures billing and filing of insurance by CBO is completed accurately and accordance with requirements of third-party intermediaries.

Education: High school diploma required. Bachelor’s degree in related field, three to five years’ related experience, including clinical management and/or training; or equivalent combination of education and experience.

Experience: One or more years’ experience in physician practice management. Three years of supervisory experience. Three years of ambulatory care experience.

Certification(s): None

Minimum Qualifications: Must be able to sit, stand and walk for long periods of time. Able to read and understand the English language. Able to effectively maintain confidentiality of records and communicate with all levels of personnel. Knowledge and understanding of Age-Specific Care. Familiarity with Quality Improvement activities. Experience in out-patient care. Current Basic Life Support certification.

Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred: Proficient in use of all computer software utilized in practice


Key Responsibilities (10-Core)

  1. Ensure day-to-day business is handled according to office and medical guidelines.
  2. Develop and maintain effective working relationships and communication with health center departments/staff such as but not limited to Medical/Dental Director, Senior Management, Director of Nursing, Business Office, Information Support, Quality Improvement, Risk Management, Pharmacy, Behavioral Health, Diabetes Case Management, HIV Case Management, Specialty Care.
  3. Hire, train, supervise, evaluate and discipline staff.
  4. Develop and maintain effective working relationships and communication with external organizations, community partners, vendors, etc.
  5. Manage staff schedules and coverage.
  6. Monitor provider schedules and daily patient flow.
  7. Receive and resolve patient complaints.
  8. Ensure supplies and purchases are adequate to support the provision of quality care in a fiscally responsible manner.
  9. Represent the organization and practice site in the community in a positive manner.
  10. Maintain updated records such as but not limited to OSHA, PHS, CDC, PCMH, BCCCP.
  11. Participate/support quality improvement and patient-centered medical home activities.
  12. Monitor and submit payroll timely.
  13. Triage patients.
  14. Other duties as assigned

Kintegra Health Core Requirements

  1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
  2. Build not Blame – Focusing first on finding fault with the process rather than the person
  3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
  4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
  5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.


We are an equal opportunity employer and value diversity.