Operations Manager

3 weeks ago

Milwaukee, United States Kept Companies Full time
Job DescriptionJob DescriptionSalary: Starting at $75k

The Operations Manager is responsible for the safe and efficient completion of all available work for their assigned routes. Most days will consist of a mix of 30% office-related activities and 70% field-related activities. The Operations Manager will engage in record keeping activities, scheduling, billing, jobsite quality and safety checks and fleet and equipment maintenance management. This position requires a significant amount of driving from jobsite to jobsite getting in and out of a vehicle. At times, the Operations Manager may be required to engage in or work alongside crew members both for training and for assistance, and therefore must be willing to engage in washing and other manual labor activities. The Operations Manager must possess training in computer including Microsoft programs and can learn Fleetwash operations software. Skills and experience in managing a dynamic work environment with many employees of varied skill levels is a must. There are no assigned work hours for this position, however time off is rarely available on weekends and is limited normally to two weekdays. The Operations Manager must have the ability to self-manage within the work week accomplishing many tasks and goals assigned. 

Key Responsibility Areas (KRA)

  • QUALITY CONTROL
  • Organizing and leading route team members in precise execution of services to achieve high customer satisfaction.
  • SAFETY AND ENVIRONMENTAL COMPLIANCE
  • Lead team, and personally adhere to, company standards for safety, environmental compliance, asset management, and procedural practices.
  • OPERATIONAL EFFECIENCY
  • Completing 100% of assigned work in the most efficient manner possible while maintaining customer satisfaction.
  • SCHEDULING AND BILLING WORKFLOWS
  • Complete and validate schedule by Sunday, prior to the following week’s beginning.
  • Each day reconcile all work and routes from the prior day immediately after dispatch.
  • Each week must be completely billed and reconciled with all wages accounted for by 9AM Tuesday morning from previous week.

Regular Duties

  • The Operations Manager will aid in hiring, promotion, discipline, and other HR related activities.
  • Overseeing all route level employees including onboard training, and day to day route activities.
  • Respond to operational problems in the field including breakdowns, injuries or other issues as they arise.
  • Ensure preparation of and regular service of all assigned vehicles and equipment.
  • Correcting issues or complaints from customers.
  • Responding to emergency and special call in work from customers.
  • Assist or lead monthly team safety meetings.
  • Assist in the regular reviews, and counseling of all route employees.

Compensation

  • Operations Manager will receive a company vehicle, cell phone, and American Express for work related expenses.
  • Operations Manager may participate in the company health plan.
  • Operations Manager will participate in the company vacation plan.
  • Operations Manager will be paid a base salary upon hire with future commissions after 90-day base on route labor percentage goals.

Management experience is required for this position.

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