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Bilingual (Spanish) Call Center Supervisor

1 month ago

Katy, United States Openwork, LLC Full time
Job DescriptionJob DescriptionSeeking Bilingual (Spanish) Customer Service Representative Supervisor (ON-SITE) for a well-established home goods company located in Katy TX. We are searching for an amicable bilingual customer service representative who is fluent in Spanish to manage a small call center team located in Katy, TX. The bilingual customer service representatives duties include tending to inquiries and feedback from clients. You should make use of the appropriate channels to defer these, where necessary.
To be successful as a bilingual customer service representative supervisor, you should exude confidence and composure when assisting customers. Ultimately, an excellent bilingual customer service representative will continuously brainstorm ways to provide a more pleasant and efficient service to customers.
Shift Hours:
  • Monday to Friday: 9:00 AM - 7:00 PM
  • Saturday: 10:00 AM - 3:00 PM

Bilingual (Spanish) Call Center Supervisor Requirements:
  • Entering sales orders in the CRM system, collecting payments via credit card, cash, venmo, etc.
  • Strong computer skills, Google Calendar, WhatsApp, social media, Google Chat, strong phone etiquette
  • Addressing queries, complaints, and recommendations furnished by customers
  • Cashiering experience, daily deposit verification
  • Monitoring call and mail histories to ensure that all customers have been assisted
  • Processing exchanges and refunds in ways congruent with our policies.
  • Solid awareness of your skillset and willingness to refer customers for help, as needed
  • Processing returns and exchanges
  • Memorizing prices and features of each promotional offer
  • Professional, courteous, and forbearing
  • Ability to craft professional emails.
  • Active listening skills and attention to detail
  • Strong leadership skills, ability to motivate team members to meet sales quotas
What You’ll Need
  • Minimum of 1 year or more of previous relevant leadership or supervisory experience is required
  • Successful previous experience in call center, strong customer service skills, strong organizational skills, crossed trainable in the front desk retail and warehouse on as needed basis
  • Manages a team of call center representatives to ensure customer satisfaction and high service standards.
  • Passion and enthusiasm for helping people, strong upselling skills
  • Demonstrate the ability to communicate at all levels with customers and co-workers
  • Bilingual (Spanish is necessary)

Perks
  • Direct Hire Opportunity
  • PTO (5 days) after 1 year of service
Pay Rate: $17.00/hour, with commission opportunitiesAbout OpenworkOpenwork is a talent-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start. Our mission is helping build careers, companies and communities, one person at a time. Our vision is a fulfilling career for everyone and the right talent for every organization.
Our values are:
  • Passion - We’re people people, fueled by helping others achieve their goals. Together, we can shape a better future for our team, talent, and clients.
  • Empowerment - We all create and seek opportunities to learn and grow. By sharing knowledge and leading with empathy, we have a greater collective capacity for action and impact.
  • Ownership - We all take initiative to improve our company, use good judgment, and look to the long term.
  • People First - We always start with our customers (talent and clients) and actively work to earn their trust and exceed their expectations.
  • Leadership - We are all servant leaders responsible for staying connected to the details, insisting on the highest standards, and developing other leaders.
  • Execution - We start with yes and figure out how with a sense of urgency. We fight for simplicity, rise to the occasion, and never settle when set back.