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Customer Solutions Expert
5 months ago
Our client, a faith-based custom wood cabinetry company in Eastern Lancaster County, is seeking multiple Customer Solutions Experts for their team. This position is the first of several levels of progression designed to allow for continued career and hourly wage growth within the Customer Service Department. The main responsibility is to learn the concepts necessary in order to ultimately handle incoming and outgoing communication from internal and external customers. The Customer Solutions Expert responds to basic inquiries and processes orders in an expedient and accurate manner. As the initial skills are learned and demonstrated proficiently, the Customer Solutions Expert is promoted to the next level to continue to acquire and demonstrate more advanced learning.
CUSTOMER SOLUTIONS EXPERT RESPONSIBILITIES:
- You will attend training to learn all aspects of the Customer Solutions Expert role in order to demonstrate the different skills necessary for success.
- You will navigate multiple system platforms simultaneously through performing basic telephone interactions via our general contact phone line as well as basic order entry.
- You will answer general incoming calls and emails relative to customer orders, quotes, inquiries, product related questions and warranty resolutions.
- You will ensure satisfaction by clarifying, researching, and exploring solutions.
- You will document order notes in order platforms.
- You will build loyalty w/ internal/external customers through active listening, consultative relationship building, resourcefulness, & basic knowledge of product lines.
- You will engage in learning on a consistent basis as our business & industry evolves.
- You will follow company policies and procedures to ensure efficient and accurate resolution of customer issues.
- You will perform other duties as assigned.
CUSTOMER SOLUTIONS EXPERT EXPERIENCE/SKILLS REQUIRED:
- You have a high school diploma/GED.
- You have 6+ months of Customer Service experience, including order entry.
- You are MS Office proficient with strong typing skills.
- You have high attention to detail and accuracy.
- You have professional business communication and interpersonal skills.
- You can work independently and within a team.
LENGTH OF ASSIGNMENT: Temp to Perm
START DATE: Asap, pending interviews
PAY RANGE: $20-22/hr.
HOURS: 8:30am to 5:00pm, M-F, overtime when required
DRESS CODE: Smart Casual - jeans allowed every day
