IT Support Technician

3 months ago

Tacoma, United States AST Full time
Job DescriptionJob Description

At AST, we enhance the efficiency, productivity, and safety of flexible aseptic manufacturing processes for the worldwide Life Science Industry by offering innovative products, services, and solutions. 

Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. 

Compensation for onsite WA applicants is $30.83/hour. All applicants are welcome to apply.  

Employee benefits include: Medical (HSA & PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential. 


Responsibilities:
  • Monitor the help desk ticketing system and respond timely to technical user problems and document repairs/services.
  • Provide daily, first-level support and maintenance of the technology environment to users by analyzing and resolving reported technical problems.
  • Perform hardware deployments, maintenance, and support.
  • Support employee onboarding.
  • Assist and train users on the use of productivity tools and in-house developed software.
  • Assist the IT department with infrastructure maintenance as needed.
  • Identify issues, trends, and opportunities to improve efficiency, quality, and support, and present relevant information and recommendations to management.
  • Perform regular testing to verify security and quality of service.
  • Maintain inventory of all technology assets.
  • Perform other duties including special projects as assigned by manager to support the needs of the organization.

Qualifications:
  • Minimum 3 years of directly related work experience in a computer operations environment providing IT help desk, technical support, or similar roles.
  • Experience with professional and enterprise grade hardware.
  • Hands-on experience with the following platforms and systems:
    • Microsoft 365 and related Microsoft Office and cloud products
    • Microsoft Windows
    • Microsoft Windows Server
    • Active Directory and Azure Active Directory
    • Wired and wireless networking
    • Telephony
    • MFA and SSO
  • Certifications in relevant products and concepts is preferred.
  • Maintain a problem-solving attitude while adhering to best practices.
  • Motivated self-starter than can also work as part of a team.
  • High sense of urgency and ability to work.
  • Ability to learn and adapt to changing requirements.
  • Demonstrated ability to streamline processes.
  • Ability to organize and write procedures in a logical/methodical manner.
  • Ability to define priorities and to handle multiple tasks and projects.
  • Calm demeanor, high customer service approach.
  • Ability to work with vendors to maintain the highest level of a good working relationship.

Eligibility Requirements:
  • Must be legally authorized to work in the United States without restriction.
  • Must be willing to take and successfully pass a drug test.
AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer. 

Compensation is competitive, including salary, bonus potential, health plan options, competitive 401K match, and paid time off.

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