Current jobs related to BAC - Customer Service and Operations Support - Tacoma - Sprague Pest Solutions

  • Customer Service Coordinator

    2 weeks ago

    Tacoma, Washington, United States Mercer Distribution and Transport Full time

    Job Title: Customer Service Admin-Container Freight StationJob SummaryMercer Distribution and Transport is seeking a highly skilled and detail-oriented Customer Service Admin-Container Freight Station to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing freight and warehouse...

  • Operations Support Specialist

    1 month ago

    Tacoma, Washington, United States AJC International Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Operations Support professional to join our team at AJC International. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our transportation services.Key ResponsibilitiesAdministrative Duties:Prepare and edit written communications, reports,...

  • Customer Service Coordinator

    2 weeks ago

    Tacoma, Washington, United States Mercer Distribution and Transport Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Mercer Distribution and Transport. As a Customer Service Coordinator - Container Freight Station, you will be responsible for providing exceptional customer service, managing freight and warehouse operations, and ensuring timely delivery of...

  • Customer Service Representative

    7 days ago

    Tacoma, Washington, United States Goodwill of the Olympic and Rainier Region Full time

    To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services.We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.Our...

  • Operations Support Specialist

    3 weeks ago

    Tacoma, Washington, United States Sprague Pest Solutions Full time

    Job Summary: We are seeking a highly skilled and empathetic professional to join our team at Sprague Pest Solutions as a Customer Service and Operations Support Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring seamless operations.Key...

  • Customer Service Representative

    1 month ago

    Tacoma, Washington, United States Sprague Pest Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Operations Support Specialist. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with our operations team to...

  • Customer Service and Sales Support Specialist

    2 weeks ago

    Tacoma, Washington, United States Rustman Agency Full time

    Unlock Your Potential in Financial ServicesWe are seeking passionate individuals to join our dynamic insurance team at Rustman Agency. As a Customer Service and Sales Support Representative, you will play a crucial role in providing top-notch coverage and exceptional service to our clients.Key Responsibilities:Provide life insurance information and quotes to...

  • Customer Service Representative

    1 month ago

    Tacoma, Washington, United States Amtrak Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station team, you will be responsible for providing exceptional service to our passengers, ensuring their safety and comfort throughout their journey.Key ResponsibilitiesProvide assistance to customers...

  • Customer Service Representative

    2 days ago

    Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time

    Job SummaryThe YMCA of Pierce and Kitsap Counties is seeking a highly skilled and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.Key Responsibilities:Provide Excellent Service: Respond to...

  • Customer Service Representative

    7 days ago

    Tacoma, Washington, United States YMCA of Pierce and Kitsap Counties Full time

    Job SummaryThe YMCA of Pierce and Kitsap Counties is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional service to all members, guests, and program participants.Key Responsibilities:Provide excellent service to members, guests, and program...

  • Customer Service Representative

    7 days ago

    Tacoma, Washington, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Manager

    3 days ago

    Tacoma, Washington, United States Metropolitan Market Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Lead to join our team at Metropolitan Market. As a leader of our front-end operations, this position is responsible for providing exceptional customer service, managing cash handling and store operations, and developing personnel.Key Responsibilities:Maintain high-quality standards in...

  • Food Service Worker

    1 week ago

    Tacoma, Washington, United States Veterans Canteen Service Full time

    Job SummaryWe are seeking a skilled Food Service Worker to join our team at the Veterans Canteen Service located at the Tacoma, WA, VA Medical Center. As a Food Service Worker, you will be responsible for providing quality service to our nation's veterans.Key ResponsibilitiesPrepare and serve food and beverages to customers.Clean and maintain a safe and...

  • Customer Support Specialist

    1 month ago

    Tacoma, Washington, United States Circle International Bermuda Limited. Full time

    About the RoleWe are seeking a highly motivated and caring Customer Support Representative to join our team at Circle International Bermuda Limited. As a key member of our global support team, you will be responsible for providing exceptional customer experiences to our clients worldwide.Key ResponsibilitiesResolve customer inquiries and issues in a timely...

  • Customer Service Representative

    1 month ago

    Tacoma, Washington, United States Lowe's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and supporting the overall success of our store.Key...

  • Customer Service Representative

    1 month ago

    Tacoma, Washington, United States TOTE Maritime Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at TOTE Maritime Alaska. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, managing customer relationships, and ensuring that their needs are met.Main ResponsibilitiesCreate and update bookings,...

  • Customer Service Representative

    4 weeks ago

    Tacoma, Washington, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and organized store environment.Key ResponsibilitiesOperate all equipment safely...

  • Customer Service Representative

    1 month ago

    Tacoma, Washington, United States Ewing Outdoor Supply Full time

    Job SummaryEwing Outdoor Supply is seeking a motivated and customer-focused individual to join our team as a Service Professional/Delivery Driver. This role requires a passion for customer service and safety, as well as the ability to work in a fast-paced distribution warehouse environment.Key ResponsibilitiesDeliver a wide variety of items to different...

  • Customer Service Representative

    17 hours ago

    Tacoma, Washington, United States Car Wash Enterprises Full time

    Job OverviewBrown Bear Car Wash is seeking a Customer Service Representative to join our team at our car wash location in Parkland. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.ResponsibilitiesProvide excellent customer service and respond to...

  • Seasonal Support Driver Position

    3 days ago

    Tacoma, Washington, United States United Parcel Service Full time

    Deliver with PurposeAs a Seasonal Support Driver with United Parcel Service, you'll play a vital role in connecting customers with the packages they need. This part-time position requires flexibility, and work will be assigned in the morning based on operational needs and your availability.Key ResponsibilitiesLift up to 70 poundsHold a valid driver's license...

BAC - Customer Service and Operations Support

2 months ago

Tacoma, United States Sprague Pest Solutions Full time
Job DescriptionJob DescriptionDescription:

Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.


The Branch Administrative Coordinator's primary responsibilities are customer service, compliance, and problem solving. No day is ever the same This position supports the greater South Puget Sound market and is based out of Tacoma.


What you’ll do:

  • Find ways to wow customers in every interaction
  • Anticipate problems, offer solutions, and turn failures into wins
  • Field requests, schedule services, and communicate changes to customers, technicians, and managers
  • Make sure the office, technicians, managers, and customers are set up for success
  • Keep scrolling for more details

What you bring to this role:

  • 2+ years customer service experience
  • 1+ years working in a call center or professional office environment
  • High school diploma or equivalent
  • Attention to detail and high standards of work quality
  • Hunger for knowledge and professional development
  • Competitive approach to both individual and team performance
  • Willingness to take on new challenges and seek out opportunities to improve business operations

What we do at Sprague:

Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.


What you’ll get working here:

  • Salary: $20-25/hr to start (depending on experience) plus annual bonus plan
  • Pride in your work and the Sprague mission
  • A supportive team environment based on family values
  • Unlimited growth opportunities, with tuition assistance and leadership training
  • Company-provided phone

Benefits:

  • Health, Vision, Dental Insurance within 30 days of hire
  • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
  • Paid time off: Personal time available day 1, holiday and vacation time after 90 days
  • Child care assistance and college savings plan


All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Requirements:

Education and/or Experience

  • 2+ years customer service experience
  • 1+ years working in a call center or professional office environment
  • High school diploma or equivalent

Environment and Physical Demands

  • Constantly sitting at a desk to operate a computer, telephone, and other office equipment
  • Constantly communicating with internal and external customers by telephone, in-person, and over email
  • Frequently walking and/or stooping to access files, equipment, and supplies
  • Occasionally lifting up to 50lbs

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.


All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.




Detailed Job Description:


Position Summary The primary function of the Branch Administrative Coordinator is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations. The BAC works closely with managers and technicians to ensure efficient service levels, accurate documentation, and customer satisfaction.


Essential Duties and Responsibilities

  • Answer incoming service requests by multi-line phone, email, or online portal
  • Research customers’ requests to uncover all potential needs and concerns, then determine appropriate action
  • Triage complaints and service issues with empathy and problem-solving approach
  • Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
  • Develop valuable relationships with customers, delivering first-class customer service in every interaction
  • Schedule service calls, providing complete and accurate information to technicians, managers, and customers
  • Assist managers and technicians with mapping, routing, and assignment of accounts and service calls
  • Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed
  • Conduct accounts receivable activities, including outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements
  • Track product and equipment inventory, manage orders, check-in and organize deliveries
  • Support sales team by tracking leads, pricing details, setting up accounts, logging contacts and activities, and generating reports
  • Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately
  • Run, manage, and deliver reports according to schedule and audience
  • Maintain and organize office and pest management supplies, equipment, and records
  • Serve as an alternate point of contact for internal and external customers when Branch or Account Managers are unavailable

Knowledge, Skills, and Abilities

  • Ability to communicate effectively verbally and in writing with customers, peers, and managers
  • Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company’s objectives and values
  • Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
  • Ability to adapt quickly and work effectively in a fast-paced office environment
  • Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
  • Attention to detail and ability to recognize and correct errors and inconsistencies
  • Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quickly