Bilingual Customer Support Technician

3 weeks ago


Rockwall, United States The Reserves Network Inc Full time
Job DescriptionJob DescriptionBilingual Customer Support TechnicianPay Rate: $19/hrLocation: Rockwall, TX Hours: 8:30 am-5:00 pm We are seeking a Bilingual Customer Support Technician to join our customer’s growing team in Rockwall. You will play a critical role in providing technical support and excellent customer service to valued customers. This position entails overseeing warranty claims, addressing technical challenges, and ensuring a seamless customer experience. As a Member of This Team:
  • Provide comprehensive technical support to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.
  • Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.
  • Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
  • Address customer inquiries promptly and courteously, delivering accurate technical support pertaining to warranty claims and product issues.
  • Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.
You Will Need:
  • High school diploma or equivalent required; technical certifications or relevant coursework preferred.
  • Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the foodservice equipment industry.
  • Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.
  • Ability to interpret and review equipment diagrams and specifications.
  • Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.
  • Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.
  • Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.
Benefits of Joining the Team:
  • Eligible to enroll in medical, dental and vision insurance
  • Weekly pay periods
  • Direct Deposit offered
  • Great temp-to-hire opportunity
Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

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