Assistant Director

2 weeks ago


Melville, United States Community Development C Full time
Job DescriptionJob DescriptionThe ideal candidate will be an experienced manager who has proven technical expertise in subsidized programs (preferably affordable housing) program evaluation and development (including customer management software integration), is technologically savvy, has a proven track record of staff mentoring and cultivation, and values implementing improvements to increase service delivery, efficiency, and the customer experience.

Specifically, the Assistant Director is responsible for the administration of a significant percentage of Housing Choice Vouchers within the Program; overseeing the related management, planning, operations, evaluation, and reporting components required to achieve success.

Responsibilities

• Provides and cultivates strategic leadership, ensuring the overall success and operational excellence.

• Conducts ongoing team assessment; providing training and development opportunities to ensure compliance with regulatory requirements and to cultivate individual and team success

• Encourage and support the implementation and utilization of Client Management Software and other technology platforms

• Provide direct oversight of planning and production for program activities

• Manage and provide direct support with team workload as needed

• Utilize effective communication to provide real-time updates and guidance pertaining to the implementation of programmatic policy and regulatory changes

• Analyzes program data for opportunities to improve performance

• Interprets Federal, State, and local laws, local codes, ordinances, and regulations relating to the implementation of Rental Assistance Program services

• Identifies opportunities for policy and program improvements

• Cultivates and maintains relationships with key community stakeholders, such as municipalities, property owners, property management companies, and realtors

• Works collaboratively with government at all levels: local, State, and Federal

• Participate in operationalizing new lines of business and programs within the Rental Assistance Program Qualifications Required

• Commitment to the mission of CDLI

• 5-7+ years of experience in case/clinical management or administration, or client services environment

• Familiarity with government programs, policies, and procedures

• Strong interpersonal skills with the capability to be an effective mentor and leader

• Technology and computer literate: proficiency in Microsoft Office, various office collaboration and productivity software (Zoom, Teams, etc.), ability to learn and fully utilize new software/programs

• Experience with strategic planning and tactical execution

• Excellent verbal and written communication skills

• Understanding and practicing of Person-Centered approach

• Strong judgment, reasoning abilities, and decision-making skills

• Ability to multi-task and delegate

• Understanding of and commitment to respecting cultural diversity

Preferred

• Bi-lingual in English & Spanish

• Experience in affordable housing program administration

• Knowledge and understanding of the complex housing needs on Long Island

• Experience working in diverse and/or underserved communities, and in culturally attuned, trauma-informed service provision

• Experience using Salesforce, Emphasys, or similar Client Management Software

• Flexible work hours, including select evenings and weekends



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