Assistant Front Office Manager

4 days ago

Santa Monica, United States Proper Hospitality LLC Full time
Job DescriptionJob DescriptionJob description
Santa Monica Proper is seeking a motivated, service-driven Assistant Front Office Manager to join the team at our 271-room property featuring interior design by international style icon Kelly Wearstler, multiple dining options, a rooftop lounge and swimming pool, and 16,000 square feet of meeting and event space.

Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for assisting in overseeing all aspects of front office operations to ensure exceptional guest experiences and efficient hotel management.

Job Overview

Communicate daily with department heads regarding areas of concernResolve any guest or property related situation and manages the flow of questions and directs guests within the lobbyAssume responsibility for supervision of the Hotel property and all Colleagues on the overnight shift in the absence of department headsCoordinate with other hotel departments including housekeeping, engineering, and food and beverage to ensure seamless operations and guest satisfactionCoordinate guest arrivals, departures, and billing requirementsEnsure accurate room assignments and billing processesFoster and maintain strong, positive relationships with team members across all departments
Qualifications
• Minimum of 2 years of Front Desk experience in a luxury or lifestyle hotel environment
• Able to work at least two overnight shifts per week, including weekends and holidays as needed• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational and critical thinking skills
• Proficient in Windows, Office, and property management systems highly desirable

Education: Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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