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Front Office Manager

4 months ago

Santa Monica, United States Hilton Santa Monica Full time

Situated in the heart of Santa Monica, just a short walk from the pier and a few blocks from the ocean, the New Hilton Santa Monica Hotel & Suites brings a fresh new aesthetic and chic destination to the world-famous beach city known for its perfect balance of seaside charm and coastal sophistication. Santa Monica’s newest lifestyle hotel features the greatest number of suites – and the most spacious – of any hotel in the area.

Boasting 286 freshly appointed guest rooms, 211 of them suites, the property offers more suites than any other hotel in the area. All rooms and suites are spacious and feature a serene color palette, flexible layout, and bright bathrooms. Modular furniture such as a large, round focal table that transforms from a dining table to an impromptu workstation, enables guests to optimize their room, easily catering to a variety of needs.

Guest rooms feature Doubles and King configurations with Pacific Ocean views or city views framed by the Santa Monica Mountains.

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

    What are we looking for?

  • High school education plus schooling in hospitality management, business or related major.  Three or more years of related experience.  Familiarity with hospitality industry practices.  
Hilton brand experience preferable. Must have strong customer service skills.  Ability to work effectively with independently and as part of a team.  Must have excellent business communication skills and strong time management skills needed. Ability to share or divide attention among several ongoing activities, projects or assignments. Ability to interpret and explain company policies and procedures to others.  Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.  Ability to plan promotional or incentive programs for employees.  Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 

Hilton Santa Monica Hotel & Suites offers competitive pay and benefits, including medical/dental/vision insurance, voluntary life products, a 401(k) plan, hotel discounts worldwide, and a chance to work with a great team of talented people.

AA, EOE, M/F, D/V

Source: Hospitality Online