Assistant Front Office Manager
3 weeks ago
About Us
Mar Monte Hotel is your gateway to the American Riviera. Just minutes from Santa Barbara's downtown, the hotel is located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean. Across the road from East Beach along the Pacific Ocean, this polished hotel with a 1930s Spanish Colonial vibe is 1 mile from Stearns Wharf and 3 miles from the Santa Barbara Museum of Art. Our employees enjoy hotel and F&B discounts throughout the world of Hyatt and HEI, various Bonus/Incentive and Recognition Programs, plus - working alongside beautiful, ocean front views. Apply today to join our team Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Responsibilities
* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
* Implement company and franchise programs.
* Prepare forecasts and reports and assist in the development of the Rooms Division budget.
* Monitor and maintain the front office systems and equipment to ensure their optimum performance.
* Track guest satisfaction surveys and maximize usage of the guest response tracking system.
* Provide training for entry level associates and supervisors.
* Develop and implement controls for expense management.
* Utilize labor management tools to schedule and control labor costs.
* Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
* Maintain all front desk related equipment and a par stock of supplies.
* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
* Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.
Qualifications
* Minimum 1 year of front desk experience.
* High School diploma or equivalent required.
* Hotel experience preferred.
* Proficient with PMS system and computer literacy a must.
* Advanced knowledge of brand's reward program.
* Able to handle cash and credit transactions.
* Maintain a professional appearance and manner at all times.
* Communicate well with guests.
* Must possess thorough knowledge of all front office operations and individual job requirements.
* Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
* Able to manage multiple tasks at all times and have excellent organizational skills.
* General knowledge of local area attractions and transportation.
* Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
* Able to observe and detect signs of emergency situations.
* Able to establish and maintain effective working relationships with associates and customers.
* Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - youFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
-
Assistant Front Office Manager
1 month ago
Santa Barbara, United States Hilton Santa Barbara Beachfront Resort Full timeDescriptionAn Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and...
-
Front Office Assistant Manager
1 month ago
Santa Barbara, California, United States Hilton Santa Barbara Beachfront Resort Full timeAn Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...
-
Front Office Assistant Manager
1 day ago
Santa Barbara, United States Hilton Full timeFront Office Assistant Manager - Hilton Santa Barbara Beachfront Resort An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As an Assistant Front Office...
-
Front Office Assistant Manager
4 weeks ago
Santa Barbara, United States Hilton Full timeFront Office Assistant Manager - Hilton Santa Barbara Beachfront Resort An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As an Assistant Front Office...
-
Front Office Manager
4 weeks ago
Santa Barbara, United States Belmond Management Full timeThe Front Office Manager is responsible for ensuring the daily operation of the Front Office including Bell/Valet, Reservations, Concierge, PBX in an attentive, friendly, efficient, and courteous manner providing all guests with quality service prior to and throughout their stay. **Requirements**: **Responsibilities** - At least 5 years of progressive...
-
Front Office Manager
3 days ago
Santa Barbara, United States Belmond Management Full timeThe Front Office Manager is responsible for ensuring the daily operation of the Front Office including Bell/Valet, Reservations, Concierge, PBX in an attentive, friendly, efficient, and courteous manner providing all guests with quality service prior to and throughout their stay. **Requirements**: **Responsibilities** - At least 5 years of progressive...
-
Front Office Manager
1 month ago
Santa Barbara, United States HEI Hotels & Resorts Full timeAbout Us Mar Monte Hotel is your gateway to the American Riviera. Just minutes from Santa Barbara's downtown, the hotel is located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean. Across the road from East Beach along the Pacific Ocean, this polished hotel with a 1930s Spanish Colonial vibe is 1 mile from Stearns Wharf and 3 miles from...
-
Front Office Manager
4 weeks ago
Santa Barbara, United States HEI Hotels & Resorts Full timeAbout Us Mar Monte Hotel is your gateway to the American Riviera. Just minutes from Santa Barbara's downtown, the hotel is located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean. Across the road from East Beach along the Pacific Ocean, this polished hotel with a 1930s Spanish Colonial vibe is 1 mile from Stearns Wharf and 3 miles from...
-
Assistant Front Office Manager
1 month ago
Santa Barbara, United States Hilton Worldwide Full timeAn Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As an Assistant Front Office Manager, you would be responsible for assisting in the direction and...
-
Assistant Front Office Manager
3 weeks ago
Santa Barbara, United States Hilton Worldwide Full timeAn Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As an Assistant Front Office Manager, you would be responsible for assisting in the direction and...
-
Assistant Front Office Manager
1 month ago
Santa Barbara, United States Hilton Full timeAn Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...
-
Assistant Front Office Manager
3 weeks ago
Santa Barbara, United States Hilton Full timeAn Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...
-
Front Office Supervisor
2 weeks ago
Santa Barbara, United States Belmond Full timeEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and...
-
Chiropractic Front
3 weeks ago
Santa Barbara, United States Bissell Clinic Full timeWe are a busy high-end, multi-disciplinary clinic offering physical therapy, chiropractic, spinal decompression and shockwave therapy in beautiful Montecito, CA. We are looking for a compassionate self-motivated individual to join our team. Prior experience working with patients in a healthcare office preferred. **General Summary of Duties**: Primary...
-
Front Office Manager
1 month ago
Santa Barbara, United States PSG Global Solutions Full timeA Front Office Manager is responsible for assisting the Director of Front office in managing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be d Office, Manager, Hospitality, Hotel, Business Services, Staffing, Team Member, Guest Service
-
Certified Nurse Assistant I
4 weeks ago
Santa Barbara, United States Front Porch Full timeVista Del Monte Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable...
-
Certified Nurse Assistant I
4 weeks ago
Santa Barbara, United States Front Porch Full timeVista Del Monte Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable...
-
Assistant Front Office Manager
1 week ago
Santa Monica, United States Santa Monica Proper Full timeJob DescriptionJob DescriptionSanta Monica Proper is seeking a motivated, service-driven Assistant Front Office Manager to join the team at our 271-room property featuring interior design by international style icon Kelly Wearstler, multiple dining options, a rooftop lounge and swimming pool, and 16,000 square feet of meeting and event space. Reporting to...
-
Assistant Front Office Manager
2 days ago
Santa Monica, United States Proper Hospitality LLC Full timeJob DescriptionJob DescriptionJob descriptionSanta Monica Proper is seeking a motivated, service-driven Assistant Front Office Manager to join the team at our 271-room property featuring interior design by international style icon Kelly Wearstler, multiple dining options, a rooftop lounge and swimming pool, and 16,000 square feet of meeting and event space....
-
Front Office Attendant
4 weeks ago
Santa Barbara, United States Twenty Four Seven Hotels Full timeOur The Steward is currently seeking experienced **Front Office Attendants**. As a rockstar in the Front Office you will help us** **_craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns_**!** This could be the perfect opportunity to advance your career with a growing and exciting hotel...
