Intake Specialist

3 weeks ago

San Francisco, United States Good Samaritan Family Resource Center of San Francisco Full time $20 - $22
Job DescriptionJob Description

Job Announcement

Intake Specialist

Reports To:

Service Coordination Manager

Classifications:

Full-Time

FLSA1:

Non-Exempt

Pay Rate:

$20-$22 (DOE)

Hours Per Week:

40 hours/week (Evenings required and Weekends as needed)

Benefits Eligible:

Yes (Medical, Dental, Vision, 401k + Employer Match, Vacation & Floating Paid Holidays)

Department:

Family Services

Work Location:

Potrero Site (Some Travel is Required)

Start Date:

Immediate Start Date Available

The Organization

Good Samaritan Family Resource Center (GSFRC) is an innovative multi-service non-profit agency located in San Francisco’s Mission District. Its mission is to help immigrant families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.

Position Summary

Under the direction of the Service Coordination Manager, this position is responsible for creating a welcoming, professional and friendly environment for all Good Samaritan visitors. Key responsibilities include informing families of Good Samaritan’s mission and programs, conducting initial intakes and making referrals to appropriate Good Samaritan services and community resources.  

Specific Responsibilities

  • Receive all visitors who enter the center, providing a positive and welcoming environment 
  • Support the coordination/facilitation of their assigned program(s), communicate with the Program Facilitator/Specialist, perform related data entry and track/enter participant’s attendance. 
  • Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served 
  • Explain Good Samaritan classes and programs to participants, other service providers, and visitors 
  • Conduct Basic and Comprehensive Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants which includes assessing needs, completing consent forms and keeping documents confidential. 
  • Pre-screen needs of those seeking services through our agency
  • Support participants to apply for public benefits and explain requirements and procedures.
  • Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participants 
  • Answer incoming calls, route callers or provide information as required in a professional manner  
  • Maintain and update program referral and services information. Maintain and update internal Good Samaritan resources as well as latest community resources and referrals 
  • Coordinate, plan, facilitate or co-facilitate and/or assist with Early Literacy curriculum (with co-facilitator when assigned)
  • Perform community research to identify and add new resources to our resource information guide 
  • Maintain the reception area clean and keep the work area organized following our latest policies and procedures
  • Distribute Good Samaritan mail and handle incoming mail and deliveries 
  • Follow guidance on access of visitors and monitor the safety of the building following security and emergency procedures  
  • Provide administrative support to staff as needed  
  • Meet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduled  
  • Participate in training opportunities which are deemed beneficial to professional growth and position
  • Comply with the legal standards for mandated reporting
  • Ability to maintain confidentiality
  • Ensure that programs and services are aligned with Good Sam’s Mission and Vision
  • Other tasks as assigned by Supervisor

Other Responsibilities

  • Responsible for the strict maintenance of client confidentiality 
  • Perform some daily administrative support and operating tasks as assigned by the Service Coordination Manager
  • Ability to promote, maintain, and contribute consistently to a positive work culture and team environment
  • Ability to demonstrate professionalism and respect in communication in all situations and with all stakeholders (participants, staff, parents, partners, etc.)
  • Ability to be flexible and responsive to a variety of programmatic needs
  • Other job-related duties as assigned

Minimum Qualifications

  • High School Diploma or equivalent and 1 year of relevant work experience
  • Ability and willingness to work evenings and weekends and travel to off-site locations in the community as needed 
  • Strong organizational and time management skills 
  • Ability to communicate and conduct data entry using technology (Outlook Suite, Salesforce)
  • Punctual and self-motivated

Desired Qualifications

  • Knowledge of the Mission District and citywide resources
  • Previous experience in or understanding of the family resource center and/or family strengthening models
  • Training or experience in the areas or early childhood and/or youth development
  • Experience with the practice of conflict management and de-escalation methods

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