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Resident Services Team Leader

2 months ago

New Holland, United States Garden Spot Communities Full time $19
Job DescriptionJob Description

Resident Services Team Leader

Garden Spot Village, part of Garden Spot Communities, is currently seeking a Resident Services Team Leader for Full Time Days working 7:30am-4pm.

Garden Spot Village, located in New Holland, PA, is a Retirement Community offering innovative options for residential living, and also wellness and healthcare services.

Job Title: Resident Services Team Leader

Status: Full Time Days

Schedule: 7:30am-4pm

Salary Range: $19/hour

What does Garden Spot Communities offer employees?

  • Here is just an example of some of the benefits we offer:
    • Pet Insurance
    • Medical, Dental, Vision Coverage
    • First time homeowners' program
    • Campus perks such as access to the new fitness center, salons, meal discounts and more

What will I do in this role with Garden Spot?

  • Receive incoming phone calls, answer questions, resolve the phone call whenever possible, and otherwise transfer to appropriate individual.
  • Coordinates activities and tasks with members of the Resident Services Team to ensure administrative projects are completed accurately and on time.
  • Responsible for being the first point of contact for schedule changes and call offs.
  • Oversee Resident Services staff to ensure all standards are met in job description.
  • Welcome guests and residents who approach the Resident Services Desk and provide assistance as appropriate. Follow protocol for appointments and tours.
  • Schedule marketing tours and appointments, including confirmation calls and follow-up. Managing and responding to incoming email inquiries.
  • Maintain a "Spotless" Resident Services Desk: stocking an inventory of brochures and magazines etc.
  • Deliver outstanding customer service with the intent of providing residents, future residents, and visitors with a "delightful" experience.
  • Demonstrate strong team orientation by actively participating, supporting and seeking support as appropriate within the context of the marketing team and the larger GSV team.

What do I need for this role with Garden Spot?

  • Pleasant and cheerful attitude at all times.
  • Outstanding telephone communication skills and human relation skills.
  • Detailed and articulate. Ability to resolve problems.
  • Ability to make contact with local service providers and establish working relationships.
  • Computer proficiency is essential with a working knowledge of Microsoft Office and CRM software.

How is Garden Spot unique?

  • Garden Spot Communities is a nonprofit organization with locations in New Holland, Akron, and Zieglerville, PA, offering healing and retirement living at its best
  • We live out our mission daily: Inspired by the life of Jesus, we cultivate vibrant community for purposeful living.
  • We prioritize our values: Community, Excellence, Service, Stewardship, Innovation, and Integrity.
  • We facilitate abundant opportunities for residents to live with purpose in community.
  • We are committed to person-centered care: residents' needs and desires are taken into account first
  • We follow a guiding principle: Be Kind. Do Good. Show Love.
  • We encourage and equip our team to work hard, have fun, and make a difference

Before completing an application, please review The Garden Spot Experience HERE to learn more about who we are, what we do and how we do it

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