Customer Service Team Leader

1 week ago


New York, United States Global Contact Services Full time
Position Overview

Global Contact Services is on the lookout for experienced candidates to fill the role of Customer Service Team Leader within our dynamic call center environment. As a leading provider in the customer support sector, we pride ourselves on delivering exceptional service.

In this role, you will oversee a team of dedicated associates, ensuring high-quality interactions and efficient handling of customer inquiries. Your leadership will be crucial in maintaining our reputation for excellence.

Key Responsibilities:

  • Manage daily operations of the customer service team.
  • Provide coaching and support to team members.
  • Monitor performance metrics and implement strategies for improvement.
  • Foster a positive and productive work environment.

If you possess strong supervisory skills and are passionate about enhancing customer experiences, we encourage you to consider this opportunity with us.



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