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Chemical Technician Mgr

2 months ago

Houston, United States National Carwash Solutions, Inc. Full time
Job DescriptionJob Description

National Carwash Solutions has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing Come join us for an extraordinary career in a high growth, team-oriented company

Job Summary:

The Chemical Technician Manager is responsible for Chemical Conversions, Site audits and assisting with Business Analyzer development under direction of the Chemical Sales Manager. Supervise (or provides work direction) peers on a project basis as required. Ensures all direct reports are working towards customer longevity, and are maximizing customer satisfaction.

Job Duties:

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products:

Site Conversion & troubleshooting:

  • Ordering and Staging of site conversions and materials
  • Planning/Coordinating client chemical conversions.
  • Resource planning and resource supervision as assigned.
  • Protocol compliance and customer satisfaction
  • Titration of product as needed
  • Volumetrics for product as needed
  • Minor chemical equipment/application repairs

Customer Satisfaction:

  • Responsible for site chemical conversions & installations, and keeping the customers informed of progress
  • Initial Wash Key Reporting - Service Report
  • Conduct NCS Site Surveys using the template
  • Support & execute on corporate accounts (CTC) per the protocols
  • Provide on-site revenue program training
  • Conduct Technical & Chemistry basic training with appropriate location personnel
  • Maintain accurate and up-to-date computer files, (Portal, Google & CTM) of customers and their issues
  • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and washcounts for the designated site.

Customer Expansion:

  • Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

  • Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.
  • Management retains the discretion to add or change the duties of this position at any time.

Qualifications:

  • Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
  • 3-5 years Car Wash Chemical Experience.
  • Advanced mechanical knowledge & aptitude
  • Ability to communicate internally and externally across all levels of the organization
  • Good microsoft office skills and basic knowledge of a computer
  • Demonstrated ability to provide the highest level of customer service and support.
  • Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
  • Exemplary organizational skills and attention to detail
  • Ability to support overnight travel up to 40% based on territory & customer needs