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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Overland Park, United States Morgan Hunter Companies Full timeJob Description Exciting opportunity with a great company! Bring your customer service skills to the next level by joining this growing company with unlimited growth potential. This customer service role will take product orders, input the orders into database, track the orders, coordinate with shipping department and resolve order issues. In this customer...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative I
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Customer Service Representative
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Overland Park, Kansas, United States ESS Full timeAbout ESSESS is a leading provider of catering and cleaning services to the military and Ministry of Defence. We take pride in delivering exceptional customer service and creating a supportive work environment.Job SummaryWe are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the face of our business,...
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Customer Relations Representative
2 weeks ago
Overland Park, United States Kansas City Standard Full time $42,000 - $50,000Job DescriptionJob DescriptionThe Standard is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and...
Customer Service Representative
2 months ago
Dont wait, take the next step in your career today. Farmers Insurance, Matt North Agency, Overland Park, KS, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in insurance? No problem This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Benefits
Annual Base Salary + Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Share training and education knowledge and expertise with team members.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Maintains inventory of office supplies and forms - places orders weekly.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Informs customers of promotions and new or upgraded products using prepared scripts.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Schedule appointments for sales staff to meet prospective customers.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provides on-going support to insurance clients as needed.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.
Participate in regular team meetings and brainstorming sessions.
Attend training and continuing education courses.
Handle customer renewals.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must have ability to multi-task.
Must be highly self-motivated.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
Ability to take initiative, be proactive, and think outside the box.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Ability to identify and solve problems, think critically, and make decisions quickly.
