Customer Service Representative I

2 months ago

Overland Park, United States CorVel Full time

** Customer Service Representative I**

**Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO04151 Showing 1 location **Job Details**

**Description**

CorVel in Overland Park, KS is seeking a Customer Service Representative. The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

**About CorVel**

CorVel is a national provider of industry-leading risk management solutions for the workers compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 3500 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:**

* Answer phone calls, return phone calls.

* Answer emails from clients, providers and internal referring offices

* Review previous history of the provider in MedCheck, Scheck and SalesCloud.

* Consult with Supervisor or other departments to clarify answers to inquiries.

* Contact provider to discuss findings at the appropriate level.

* Maintain reports and spreadsheets as needed.

* Requires punctual and consistent attendance.

* Additional duties as assigned.

**KNOWLEDGE & SKILLS:**

* Knowledge of Workers Compensation fee schedules and regulations

* Effective oral, and written and communication skills

* Good organizational skills and ability to multitask

* Detail Oriented

* Proficiency with Microsoft applications.

* Medical terminology and coding knowledge

**EDUCATION/EXPERIENCE:**

* High school diploma or equivalent

* Customer service experience working in the Managed Care and Benefit Administration industries

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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