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Resident Technology Instructor
2 months ago
Train residents one-on-one on how to use their personal and 2Life devices and troubleshoot them at a basic level. Ensure that all resident devices are user-friendly and accessible to all residents, including those with visual or cognitive decline and English and non-English speakers.
ESSENTIAL JOB FUNCTIONS
Provide technical support and assistance to residents
Design and teach technology courses in person and using video-conferencing software
Monitor and supervise the use of resident Computer Centers
Document services and resident attendance and requests
Report hardware and software issues
Create various technology resources for residents
Maintain standards of resident confidentiality in all work
Collaborate with Resident Services staff at each campus on resident technology programming
KNOWLEDGE, SKILLS & ABILITIES
Fluent in English
Bilingual in Cantonese or Mandarin Required
Extensive knowledge of Windows Operating System, MS Office Suite and Google Workspace
Knowledge of relevant internet platforms, including Zoom, What’s App, Facebook, YouTube, and email
Knowledge of pertinent hardware including, but not limited to, laptops, desktops, tablets (iPads, Chromebooks, Kindle, and others), smartphones, and printers
Must have patience and creativity in working with older adult learners
2LIFE COMMUNITIES provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age.
2Life Communities owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases.
BENEFITS AND MORE
We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:
Robust medical and dental plan
Vision
Employer-paid life and AD&D, STD, and LTD insurance
401(k) plan
Paid vacation
Paid holidays
2 floating holidays
Pet insurance
And more
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
