Technology Support Specialist

4 days ago


Brighton, United States 2LIFE COMMUNITIES Full time
Job Summary

We are seeking a skilled Technology Support Specialist to join our team at 2Life Communities. As a key member of our Resident Services team, you will be responsible for providing technical support and assistance to residents, designing and teaching technology courses, and monitoring the use of resident Computer Centers.

Key Responsibilities
  • Technical Support: Provide one-on-one technical support and assistance to residents, ensuring that all resident devices are user-friendly and accessible to all residents, including those with visual or cognitive decline and English and non-English speakers.
  • Technology Education: Design and teach technology courses in person and using video-conferencing software, catering to the diverse needs of our residents.
  • Computer Center Management: Monitor and supervise the use of resident Computer Centers, ensuring a safe and productive environment for residents to access technology resources.
  • Documentation and Reporting: Document services and resident attendance and requests, and report hardware and software issues to ensure seamless operation of our technology systems.
  • Resource Creation: Create various technology resources for residents, including tutorials, guides, and other educational materials.
  • Confidentiality and Collaboration: Maintain standards of resident confidentiality in all work and collaborate with Resident Services staff at each campus on resident technology programming.
Requirements
  • Language Skills: Fluent in English, with bilingualism in Cantonese or Mandarin required.
  • Technical Knowledge: Extensive knowledge of Windows Operating System, MS Office Suite, and Google Workspace, as well as relevant internet platforms and hardware.
  • Soft Skills: Patience and creativity in working with older adult learners, with a strong ability to communicate technical information in a clear and concise manner.
About 2Life Communities

2Life Communities is a mission-driven organization dedicated to providing superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are committed to evolving support services to meet the diverse needs of our residents as they age.

We offer a comprehensive benefits package, including a robust medical and dental plan, vision, employer-paid life and AD&D insurance, 401(k) plan, paid vacation, paid holidays, and more. We strive to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.



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