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Customer Service Representative

3 months ago

Altamonte Springs, United States Steffanie Rigetta Agency, LLC Full time
Job DescriptionJob Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

  • Fast growing Insurance Agency in Florida
  • We pride ourselves on exemplary customer service
  • Over 450 5 Star reviews

No prior experience is necessary


Apply for the position today by completing the form and must complete the assessment for consideration.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities


Responsibilities
  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls promptly.
  • Schedule appointments for sales staff with prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
  • Maintain client relationships with follow up phone calls.

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.