Assistant Community Manager- Affordable housing

1 month ago

Annapolis, United States Pratum Companies Full time
Job DescriptionJob Description

Assistant Community Manager
This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.
Essential Duties

  • Building positive relationships with prospective and current tenants
  • Assist manager with residents’ recertification's, collect/ post rent payments, assist with answering the phones. Review/ audit resident's files ensure they are in the proper order per the companies policy. Perform new resident’s intakes, gathering information for resident's emergency file.  
  • Maintain property waiting list
  • Coordinate on-site data collections and processing of resident information
  • Schedule resident recertification interviews and coordinate the apartment inspections
  • Ensure proper calculation of income, assets, rent levels, etc.
  • Investigates and helps resolve complaints, disturbances and violations
  • Maintain resident files in accordance with company policy & regulatory agency policy
  • Assist with task associated with the operation of the property: leasing, rent collections, resident services and maintenance
  • Preparing and executing detailed and legally compliant lease agreements
  • Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
  • Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
Job Requirements
  • Previous Property Management Experience – REQUIRED
  • At least two years of LIHTC experience as an Assistant Community Manager
  • Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
  • Working knowledge of the affordable housing recertification process
  • COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
  • Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
  • Outstanding customer service skills
  • Exceptional verbal and written communication skills
  • Accounts receivable and collections experience a MUST 
  • Attention to detail and ability to work independently on assignments 
  • Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet  

Education
High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. 
Professional Experience  
A minimum of three years of experience in residential property management as a Community Manager
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  The position requires the ability to serve on-call, as scheduled or as necessary.  Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.  You must also be able to attend certain resident events that are held after hours.
Computer Skills
  • Minimum of basic knowledge of computers
  • Ability to use Outlook and OneSite/Yardi
  • Intermediate knowledge of Microsoft Suites
  • Minimum of basic Internet knowledge
Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare benefits including:
  • Medical, Dental & Vision
  • Paid Vacation & Holidays
  • Paid Personal/ Sick Leave
  • Company Paid Life Insurance
  • Company Paid Short-Term and Long-Term Disability Insurance
  • Supplemental Life Insurance (self, spouse, child[rem])
  • Retirement Savings Plan with company match
  • Company outings and events


To learn more about Pratum Companies, please click here
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer
 

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