Customer Service Representative
2 months ago
Overview
Liberty Military Housing – Own your passion for service
At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.
Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.
We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.
Responsibilities
A Day in the Life of a Customer Service Representative:
As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
- Assists prospective residents with information regarding their lease, the community, and the move-in process.
- Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).
- Ensures all lease paperwork is completed and entered into the system.
- Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
- Supports residents during the move-out process, which may include notice to vacate and resident transfers.
- Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
- May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
- Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
- Responsible for lease renewal notification and timely resident notice to renew or vacate.
- Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
- Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
- Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
- Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
- Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
- Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
- Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
- May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
- Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
- Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Qualifications
What You Need for Success:
- Position requires 6 months+ of residential property management or customer service role preferred.
- Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- Must possess a positive and professional demeanor in all interactions, under all circumstances.
- Ability to operate a motor vehicle (valid license required).
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
What We Provide You:
Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:
- Medical/Dental/Vision Insurance*
- Life and AD&D Insurance
- 401k Retirement Plan w/company match
- Employee Stock Ownership plan
- Incentive Bonus Program
- 10 Paid Holidays per year
- 40 hours Paid Sick Leave per year**
- 80 hours Paid Vacation per year**
* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
**Vacation and sick time are based on the employee's hire date.
Pay Range is $17.50 - $25.00 hourly
-
Customer Service Representative
3 days ago
Annapolis, Maryland, United States Chick-fil-A Full timeCashier Job Description:At Chick-fil-A, our Customer Service Representatives are the face of our company and are the first step in providing quality service and hospitality to our guests. They play a crucial role in ensuring that every customer has a positive experience.Responsibilities of a Customer Service Representative:We are looking for applicants who...
-
Customer Service Representative
2 days ago
Annapolis, Maryland, United States Whole Foods Market IP, L.P. Full timeJob SummaryAt Whole Foods Market, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Service Representative
4 days ago
Annapolis, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products to our community.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...
-
Customer Service Representative
1 month ago
Annapolis, United States U-Haul Full timeLocation: 2115 West St, Annapolis, Maryland 21401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representatives
3 months ago
Annapolis, United States Jobs for Humanity Full timeCompany Description Jobs for Humanity is collaborating with upwardlyglobal to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: upwardlyglobal Job Description Customer Service Representative The US Water Culligan Group - 3.2 Annapolis, MDJob DetailsFull-time$18 - $21 an hour5 hours...
-
Customer Service Representative
3 months ago
Annapolis, United States Yates Insurance & Bonding Full timeJob DescriptionJob DescriptionThe Customer Service Representative at local independent insurance agency is responsible for maintaining solid commercial and/or personal lines customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while...
-
Customer Service Representative
4 days ago
Annapolis, United States Luminis Health Full timeCommunicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices. Essential Job Duties:Reasonable accommodations may be made to enable i Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Laboratory
-
Bilingual Customer Service Representative
3 days ago
Annapolis, Maryland, United States The Sherwin-Williams Company Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our wholesale and retail customers.Key ResponsibilitiesCustomer Service: Respond to...
-
Annapolis, United States Luminis Health Full timeCommunicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAHS/ HCEs policies and practices. Essential Job Duties:Reasonable accommodations may be made to ena Customer Service Representative, Patient Access, Customer Service, Support, Patient, Representative, Retail,...
-
Customer Service Representative
1 week ago
Annapolis, Maryland, United States Ferguson Enterprises, Inc. Full timeAbout the RoleFerguson Enterprises, Inc. is seeking a highly skilled Customer Service Representative to join our team in a Showroom environment. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesCustomer Service:...
-
Sales and Customer Service Representative
5 days ago
Annapolis, Maryland, United States Massage Envy Franchising, LLC Full timeAbout UsMassage Envy Franchising, LLC is a leading provider of massage and wellness services. We are committed to delivering an exceptional experience to our clients and supporting the growth and development of our team members.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service...
-
Showroom Customer Service Representative
2 weeks ago
Annapolis, United States Ferguson Enterprises, Inc. Full timeSince 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each...
-
Annapolis, United States CVS Pharmacy Full timeThe Sr. Customer Service Representatives support the Medicaid Member Services Call Center teams with the processing of all member returned mail. This team is responsible for outreach to the member in an attempt to obtain valid contact information to Customer Service Representative, Customer Service, Representative, Member Services, Process, Senior, Retail
-
Customer Service Representative
5 days ago
Annapolis, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly and generating annual sales of over $5 billion. With a rich history dating back to 1936, the company has grown to over 160 stores across D.C., Maryland, Virginia, and Delaware.Our MissionAt Giant Food, our mission is to...
-
Annapolis, Maryland, United States Luminis Health Full timeJob Summary:Luminis Health is seeking a highly skilled Customer Service Representative to join our team in providing exceptional patient access and support services. As a key member of our customer service team, you will be responsible for communicating with patients, medical staff, hospital staff, and visitors in a professional manner, providing excellent...
-
Customer Service Representative
5 days ago
Annapolis, Maryland, United States Domino's Corporate Full timeJob OverviewAt Domino's Corporate, we are seeking a highly motivated and customer-focused individual to join our team as a Crew Member. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring the highest quality food products are delivered to our customers.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
5 days ago
Annapolis, Maryland, United States Navy Exchange Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at the Navy Exchange. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Proactively engage with...
-
Customer Service Representative
3 days ago
Annapolis, Maryland, United States Monro Muffler Brake Full timeAbout the RoleThe Guest Care Specialist is a key member of our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a full-time or part-time hourly position, this role is based on the needs of the business and requires a strong focus on guest satisfaction.Key ResponsibilitiesProvide a...
-
Annapolis, Maryland, United States Luminis Health Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Luminis Health. As a key member of our Patient Access and Support Services department, you will be responsible for providing exceptional customer service to patients, medical staff, and hospital staff.Key Responsibilities:Communicate with patients, medical staff,...
-
Account Service Representative
4 weeks ago
Annapolis, United States Virginia Linen Service Inc Full timeGreat opportunity with growing, successful regional family owned and professionally managed hospitality company, serving customers since 1934. We are seeking an enthusiastic person to provide exceptional service to a specific group of hospitality customers. Responsibilities include all communication, service coordination, inventory control, and the complete...
