Receptionist
3 months ago
Position: Receptionist
Department: Office
Reports To: Office Manager
Job Responsibilities:
The responsibilities of this position are, but not limited to:
- Greet and welcome customers as soon as they arrive at the office
- Assist customers over-the-phone and in-person
- Answer, screen and direct incoming calls as needed
- Assist and process material purchases
- Create and schedule estimate requests, adjusting estimators schedules as needed
- Process over-the-phone and in-person payments (checks, credit cards, and cash)
- Ensure the reception, kitchenette and off-stage areas are tidy and presentable
- Keep supplies stocked and order materials as needed
- Handle incoming and outgoing mail/packages
- Request and file Certificates of Insurance (COIs) for customers
- Keep up-to-date on email
- Perform other clerical/receptionist duties such as filing, scanning, photocopying, data entry, and faxing
- Fill in for various positions when vacations or call outs occur
- Other duties as assigned
Major Competencies:
- Excellent customer service skills
- Attention to detail and accuracy
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Ability to meet deadlines
- Ability to maintain confidentiality
- Ability to make good judgment calls
- Vendor relationship skills
- Ability to work with the office team
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Bi-lingual a plus
- High school degree
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