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Customer Service Assistant
2 months ago
Job Title: Customer Service Assistant
Location: Kansas City, MO
Job Type: Full-time
Department: Customer Service
Reports To: Customer Service Manager
Job Overview: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. The ideal candidate will be passionate about providing exceptional customer support and will excel in a fast-paced environment. The Customer Service Assistant will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order status, returns, and other service-related questions.
- Maintain accurate records of customer interactions and transactions.
- Process orders, refunds, and exchanges in accordance with company policies.
- Provide feedback and suggestions to improve customer service processes and systems.
- Collaborate with other departments to resolve customer issues and ensure a seamless experience.
- Stay updated on product knowledge, company policies, and industry trends.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
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