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Customer Service Assistant

2 months ago


Kansas City, United States Percepta House Full time $17 - $25
Job DescriptionJob Description

Job Title: Customer Service Assistant

Location: Kansas City, MO

Job Type: Full-time

Department: Customer Service

Reports To: Customer Service Manager

Job Overview: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. The ideal candidate will be passionate about providing exceptional customer support and will excel in a fast-paced environment. The Customer Service Assistant will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, order status, returns, and other service-related questions.
  • Maintain accurate records of customer interactions and transactions.
  • Process orders, refunds, and exchanges in accordance with company policies.
  • Provide feedback and suggestions to improve customer service processes and systems.
  • Collaborate with other departments to resolve customer issues and ensure a seamless experience.
  • Stay updated on product knowledge, company policies, and industry trends.

Qualifications:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high-pressure situations and manage multiple tasks simultaneously.


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