Customer Service Key Account Manager

3 months ago

Englewood, United States Mikron Full time
Job DescriptionJob DescriptionDescription:

At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business.


With more than 4,000 assembly and test systems in use worldwide, our team of over 800 qualified employees have unique process expertise and the rigor for complex project management in a wide range of industries. Mikron experts will work closely with you to design an automated assembly system that meets your unique, industry-specific processes, whether for high-volume, medium-volume or lab-scale production. Mikron's standard systems are scalable and customizable to meet your current needs and adapt to future production requirements, without the need for costly and extensive future upgrades.


Our automation solutions wouldn’t be complete without our extensive value-added customer service and support programs.

Whether you require support with the design of your device to ensure its manufacturability, advice on complex process validation, production data analysis, maintenance program support or specific training - Mikron’s Customer Care supports you throughout the life of your production asset. With Mikron, you benefit from an agile organization with decades of complex process expertise, scalable automated assembly solutions, highly comprehensive customer services and global coverage.

The Key Account Manager supports the company goals and values by exhibiting the following behaviors: excellence, quality of service, positive behavior, commitment, and accountability, and customer focus. As a member of the Mikron team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge. This position supports the overall Sales and Customer Service functions of the business, and is responsible for the management of customer support, sales, and customer communication.

Requirements:


Essential Duties & Responsibilities

  • Responsible for assigned customers in all tasks of support including leading regularly scheduled meetings, identifying pain points, fulfilling RFQs, customer satisfaction, etc.
  • Ability to promote Mikron products, systems, and support offerings
  • Obtain and maintain confidentiality agreements with customers and vendors as needed
  • Work with the Customer Service Manager and Application Engineers on all aspects of the process
  • Read and understand customer supplied documents including drawings and URS
  • Ability to remain highly organized and confidential while addressing diverse responsibilities
  • Ability to make sound decisions independently and within a team setting
  • Intermediate to advanced working knowledge of MS Excel/Word/PowerPoint with demonstrated record of spreadsheet creation and maintenance
  • Excellent written/oral communication skills and attention to detail
  • Strong ability to function in a fast-paced work environment
  • Excellent analytical skills and solid aptitude with numbers
  • Ability to communicate technical details
  • Maintain a positive work atmosphere by acting and communicating in a respectful manner to foster a team environment with customers, clients, co-workers, and management
  • Responsible for CUS project invoicing as required
  • Able to organize and lead large meetings with customers, suppliers, and Mikron Team members including leading internal/external project design reviews
  • Establish a partnership relationship with the customer at all times.
  • Capable to work with excel cost sheets and understand the formulas and the data behind the summaries.
  • Collaborate with CUS PM’s and CUS Supervisors for project execution activities
  • Work with Applications Team to find solutions to that meet customer requirements
  • Perform other duties as assigned by Customer Service Manager

Required Education, Experience, Knowledge, & Skills

  • BA in Engineering degree or 5 years of relevant working experience
  • Previous project experience in the automation/medical device manufacturing field.
  • Microsoft Suite Experience
  • Ability to work hands on, as a team player as well as independently as needed.
  • May be required to work outside normal hours and holidays
  • Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date

Additional Requirements

  • Must be eligible to work in the United States
  • Must be able to travel as requested
  • Must be available to work overtime
  • May be required to work off shift hours and Holidays
  • Must have a valid state Driver license
  • Willing and able to travel 50% of the year, including travel with little to no notice
  • Must have personal credit card for expenses that may be incurred while traveling for company purposes.

Company Offered Benefits:

  • PTO
  • 10 paid holidays (1 floating)
  • Pet Insurance
  • Excellent Medical, Dental, and Vision insurance
  • Short Term Disability, Long Term Disability, Life Insurance & ADD
  • FSA, HSA
  • Bonus Eligible
  • Employee Assistance Program
  • 401k with matching up to 5%, immediately vested
  • Tuition and Continuing Education Reimbursement
  • Professional Growth Opportunities

*This job closes on 06/20/2024 all applications up to 06/20/2024 will be considered*

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