Regional Director of Revenue Management

2 weeks ago

Canton, United States Buffalo Lodging Associates, LLC Full time
Job DescriptionJob Description

Location: Buffalo Lodging Associates Corporate Office - 3000 Davenport Avenue, Canton, MA02021

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've parterned with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, Intercontinental Hotel Group, Choice Hotel International. The core and heart of our company lies within our dedicated associates, for we would not be an award-winning company without each and every one of them.

We have an opportunity for an experienced Regional Director of Revenue Management - Responsible for elevating, organizing and implementing revenue management efforts across assigned hotels. The position will work with the hotel General Managers, Directors of Sales, Regional Director of Sales and reports to VP of Sales and Revenue Strategy in order to formulate market segment forecast and apply revenue management techniques.

What we look for:

* Experience in a Revenue Management role for at least three (3) years and at least one (1) year in a hospitality related department head role.

* A strong knowledge of TravelClick products including Demand360, Rate 360, and Agency360.

* Proficient in MS Office, brand RMS systems including Hilton GRO, Marriott One Yield 2.0, forecasting, strategy analysis and developing market strategies.

* Analytical and technical skills.

* Working knowledge of reservations front office, sales, catering, and excel to take full advantage of revenue opportunities.

* Forecasting and creative revenue management abilities needed.

* Excellent verbal and written communication skills.

* Flexibility to travel when needed.

* College degree or equivalent work experience.

  • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process.
  • Project Management – Organize, maintain and track sales data using sales pro or provided sales tracking software. Prepares weekly, monthly and annual sales reports as required. Analyzes results to determine effectiveness of pricing and selling strategies. Conducts research that assesses revenue management practices of the hotels primary competitors. Monitors and manages E-yield (RMS). Evaluates group booking requests to ensure that the hotels are not displacing higher yielding revenue. Coordinates and provides appropriate strategies to manage pricing, inventory restrictions and room allocations for all market segments including group/SMERF, transient, corporate negotiated, tour group, government, etc. and manage inventory allocations through all electronic distribution channels.
  • Customer Service –Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Establishes and maintains relationships with customers.
  • Communication - Demonstrates group presentation skills. Speaks clearly and persuasively in positive or negative situations. Writes clearly, and has the ability to read and interpret written information. Communicates change effectively.
  • Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment. Assists hotel management in analyzing events/trends that may impact the hotels revenues. Conducts weekly meetings with the hotels management team. Assists director of sales with completing the annual room revenue budget including day by day forecast by market as well as Marketing plan.
  • Quality Management – Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity.
  • Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
  • Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Prepares and monitors 90 day rolling forecast by market segment. Ensures that opportunities to enhance the hotels revenues are not overlooked.
  • People Management – Develops subordinates skills and encourages growth. Manages difficult or emotional employee situations. Provides revenue management training to staff of hotel as applicable. Serves as an informational resource to the hotels management team.
  • Compliance - Maintains confidentiality.
  • Business Acumen – Assists with developing hotels Sales and Marketing plan based on the hotels position and strength within each market segment. Develops, maintains and provides historical, statistical and related analysis for decision making purposes.

  • A Bachelor’s degree (B.A) from a four year college or university; or two to four years related experience and/or training is strongly preferred.
  • Demonstrated ability to manage multiple people in a demanding, fast paced and ever
    changing environment.
  • Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.
  • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
  • Must have valid drivers license, and acceptable driving history subject to company approval.

What we Offer:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

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