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Medical Office Scheduler I

2 months ago

Phoenix, United States Center for Orthopedic and Research Excel Part time
Job DescriptionJob Description

Come join our amazing team

Benefits:

  • Competitive Health & Welfare Benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24/7 to provide support
  • Employee Appreciation Days
  • Employee Wellness Events

Minimum Qualifications:

  • Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
  • Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
  • Knowledge of medical terminology and insurance plans.

Essential Functions

  • Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
  • Collect all pertinent demographic information, insurance information, and medical information.
  • Utilizes scheduling tools and a referral system to schedule patient appointments.
  • Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
  • Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
  • Answer and resolve all incoming calls and requests in a timely and accurate manner.
  • Communicate with supervisor and/or leads about potential patient concerns.
  • Triage and relay necessary messages to appropriate staff members.
  • Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
  • Ensure strict confidentiality of all health records and member information.
  • Meets HIPAA guidelines