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Insurance Customer Service Representative

3 months ago

Georgetown, United States Doering Insurance Agency Full time
Job DescriptionJob Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle The position offered is full-time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call or walk in. With a lot of walk-ins and referral business coming in to this well-established agency, we need someone who will help get to know and take care of clients efficiently and friendly.


Pay will depend on prior experience in the insurance industry and license status.


Apply for the position today by completing the form and completing the assessment.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Retirement Plan

Evenings Off

Career Growth Opportunities


Responsibilities
  • Process customer policy change requests and provide insurance certificates of coverage.
  • Answer incoming phone calls on the first ring and greet walk-in customers
  • Fill out new customer intake forms and get all preliminary info needed for quotes
  • Schedule appointments for sales staff to meet prospective customers and handle appointment reminders.
  • Responds to all inquiries and sales requests promptly.

Requirements
  • Possess an upbeat, positive, friendly and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Superior Customer Service Skills
  • Be detailed and accurate
  • Ability to tactfully handle stressful and difficult situations.
  • Current P&C and Life & Health license preferred.