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Hotel Front Desk Clerk

4 months ago

Helena, United States DoubleTree by Hilton Helena Downtown Full time
Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$15 hourly

Responsibilities:
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school graduate, GED recipient, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Cash handling experience
  • Able to work weekends, evenings, and holidays.
About Company

We are a high standards hotel. Ran with a family and team-like dynamic. Caring for your customers and your employees.


We offer health benefits (Aflac) after the probationary period. Also, an employee/friends and family discount for rooms all around the world.