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Customer Service Representative AM

2 months ago

Medley, United States All Florida Paper, LLC Full time
Job DescriptionJob DescriptionDescription:


Job Type: Full-time


About All Florida Paper


All Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources.


Position Description:

The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.


Position Schedule:

40 hours per week as follows:

  • Monday - Friday

What you will be doing:

  • Answer customers’ calls to identify and assess their needs.
  • Respond to customer service requests through email.
  • Review and verify shipment orders.
  • Track shipments and input new data into the system when necessary.
  • Assist in reporting and resolving shipment and inventory issues when necessary.
  • Process orders in our system.
  • Maintain detailed record tracking of inventory reports.
  • Assist Sales Representatives with inquiries and orders.
  • Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc.
  • Prepare accurate reports for upper management.
  • Other general customer service and logistics duties as assigned.

Required Knowledge and Experience:

  • Prior experience is a plus.

Skills you need to have:

  • Excel knowledge.
  • Bilingual (English and Spanish).
  • Excellent time management skills, with the ability to multi-task.
  • Able to meet deadlines in a fast-paced environment.
  • Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers.
  • Strong phone contact handling skills and active listening
  • Dependable/Reliable.

We have excellent benefits, which include:

  • Medical, Dental, and Vision insurance partially sponsored by the company.
  • Company-sponsored Life Insurance and Short-term disability coverage.
  • Company-sponsored employee events.
  • 401K program with company matching.
  • Paid Holidays.
  • PTO and Vacation.
Requirements: