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Retention Specialist
4 months ago
Position: Retention Specialist
Location: Florida (HQ is located in Fort Lauderdale, FL)
Status: In Office, Full Time
Dress code: Business Casual, Casual Fridays
About Us
Health Insurance Alliance (HIA) is looking for a highly motivated Licensed Retention Specialist to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.
Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.
At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered.
Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads.
We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed
As a Retention Specialist you will play a crucial role in supporting and retaining existing clients who are having issues with their current insurance plans by resolving issues, and offering tailored solutions or incentives to prevent them from canceling services. You will utilize effective communication and problem-solving skills to ensure client satisfaction.
Feel like you have what it takes? Great We look forward to hearing from you and having you be part of the HIA Team.
The Opportunity
- You engage with existing customers who are considering cancellation to understand their concerns and offer solutions to retain their business.
- You will address and resolve customer complaints, ensuring a satisfactory resolution to maintain customer loyalty.
- You will gather customer feedback to identify common issues and work with other departments to implement improvements.
- You will maintain accurate records of customer interactions and follow up on unresolved issues to ensure long-term satisfaction.
- You will be the subject matter expert in our policies and be able to simplify the process for customers to understand.
- You will identify opportunities to rewrite clients into more compatible health plans
What you bring to the table
- You have demonstrated experience in the Health Insurance industry with sales and/or customer sales experience.
- You have obtained a valid 215 license or 240 license in the state of Florida or more.
- You have experience with tools like five9 and zoho.
- You have effective written and verbal communication skills to convey complex information in a clear and concise manner.
- You are a detail oriented person with strong active listening skills.
- You have exceptional organizational skills and multitasking capabilities.
- You will have to be able to think on your feet and take direction and feedback very well.
- You are highly motivated in your own success - We provide you with the tools, but it is ultimately up to you to use them.
- You stay updated on product knowledge, company policies, and best practices in customer retention and apply this knowledge in daily interactions.
- You will work closely with sales, marketing, and customer service teams to ensure a consistent and effective approach to customer retention.
- You always remain courteous and maintain professionalism under pressure.
Location & Hours
- This is an In-Office Position (Our HQ is located in Fort Lauderdale, Florida.)
- Hours of operation:
- 9AM-7PM EST Monday-Thursday
- 9AM-5PM EST Friday
- You must attend Monday, Tuesday, and Wednesday morning meetings at 8:40am before the shift starts at 9am EST.
Compensation
The pay structure is $20/ hour, plus bonus, spiffs, and any overtime.
Benefits
- Competitive Compensation + Commission
- Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
- 401 K after 3 month Probationary Period (Optional)
- Great Career development opportunities (90% of our current senior agents were promoted internally)
- Weekly Team Lunches in Office
- Annual Company Events
The Interview Process
Round 1: Phone screen with Jade Hugh (HR/ Talent)
Round 2: In person Interview with the Hiring Manager
> Conduct references and background check
> Offer
Deadline to Apply: June 24, 2024
How We Hire
HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.
HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email hr@alliancenationalhealth.com.
