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Service Desk

2 months ago

Seattle, United States Cloudious LLC Full time
Job DescriptionJob Description

Service Desk

Location: Seattle Washington- Hybrid

Rate: $25/hr on W2- No Benefits

Long Term Contract

Essential Job Functions:

  • Provide solid technical support and great customer service to endusers
  • Research find and apply appropriate solutions to a vast array of technical issues
  • Build and configure workstations and laptops
  • Support IT Team in project related work
  • Occasionally provide support during offhours oncall support or work additional hours as needed
  • Education and Experience
  • A Technical Degree or at least four years of related field experience
  • At least 3 years supporting user operating systems including Windows 10 and Mac OS
  • Solid understanding of all Microsoft Office products O365 suite Teams OneDrive OneNote etc
  • General knowledge of how a network works in an enterprise environment Working knowledge of TCPIP as well as DNS and DHCP services
  • General knowledge of network security best practices
  • Experience using OS deployment tool such as Automox Intune EndPoint Manager JamF or SSCM
  • An understanding of Windows Servers and Virtual machine concepts and the ability to assist in troubleshooting problems that could be a result of server issues
  • Experience with Active Directory Administration in an enterprise environment
  • Proficiencies Required
  • Excellent interpersonal and communication skills
  • Excellent customer service skills with strong focus on customer satisfaction
  • Comfortable resolving issues in multicultural environment
  • Ability to think on your feet and adapt to changing priorities
  • Multitasking must be able to work and track progress on several projects simultaneously
  • Strong drive for personal and professional growth and development
  • Detail oriented with excellent organization skills
  • Must be able to maintain confidentiality of sensitive information
  • Excellent follow up skills proactive approach to customer service
  • Works collaboratively with team and across all functional areas of the organization
  • Possess a strong work ethic
  • Skilled at developing documentation both for endusers and other members of the technical team
  • Experience developing and delivering enduser training sessions on technology tools

Skills

Service Desk