Desktop Support

1 month ago

Dallas, United States Catapult Solutions Group Full time
Job DescriptionJob Description

Department: IT, End-User Services Location: Dallas, TX - Hybrid Schedule

Role Type: 3-to-6-month contract to hire

About Our Client

Our client is a privately held exploration and production company with nearly 90 years of experience in worldwide petroleum operations. As one of the world's leading independent energy companies, they are committed to being a growth-oriented industry leader. The company is respected globally for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.

Job Description

The Desktop Support Technician will play a crucial role in delivering high-quality service and technical solutions to all employees. Reporting to the Manager of End-user Services, this position requires someone who takes ownership of their work, is resourceful in problem-solving, and can think creatively. The ideal candidate will work within a team to provide local and remote support, take on projects requiring clear communication, and ensure timely completion.

This role involves supporting the company's Culture, Values, and Strategic Goals while thriving in an energetic team environment. The schedule will be determined based on business needs and team coordination, with the willingness to work nights, weekends, and holidays as required.

Duties and Responsibilities

  • Perform onsite advanced support duties for end-user devices (desktops, laptops, printers, plotters, wide format scanners, and other peripherals)
  • Support remote retail and office sites, including virtual devices and Point of Sales (POS) hardware
  • Provide support for video conferencing, mobile devices, and IP telephony systems
  • Coordinate with end users on expectations and service delivery
  • Escalate issues that impact customers or site operations
  • Write, review, and maintain knowledge base documentation
  • Mentor junior team members
  • Provide after-hours support on an on-call rotational basis

Required Experience/Skills

  • Minimum of 3 years of IT desktop support experience
  • Proficiency in Microsoft OS, O365 Suite, and collaboration tools (Teams, SharePoint, Box)
  • Experience with Desktop/Laptop PXE boot imaging process
  • Troubleshooting skills for Citrix/VDI client issues
  • Working knowledge of Active Directory and network connectivity
  • Excellent verbal and written communication skills
  • Ability to multi-task, set priorities, and work independently
  • Basic knowledge of ITIL and experience with industry-standard ITSM tools

Nice-to-Haves

  • Associates or bachelor's degree in Computer Science or related technology background
  • Industry standard IT certifications (A+, Microsoft Office, MCP)

Education

  • High School Diploma required
  • Associates or bachelor's degree preferred

Pay & Benefits Summary

  • 401(k) with 12% employer contribution (no vesting period)
  • Comprehensive Medical/Dental/Vision benefits starting day one
  • Five to eight weeks of PTO annually, plus eleven holidays per year
  • Education Assistance Program
  • Free covered employee parking for Dallas HQ based employees
  • Free specialty coffee bar in the Dallas HQ

Call-to-Action

Join our dynamic team and contribute to a 90-year legacy of excellence in the energy industry. Apply now and be part of an organization committed to creativity, excellence, and its people

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