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Change Control Analyst

2 months ago

Reston, United States Crystal Management Full time
Job DescriptionJob Description

Who We Are.

At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike.


CHANGE CONTROL ANALYST (JOURNEYMAN)

CMIT is seeking a motivated, career and team-oriented Change Control Analyst in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) Data Services Program. The CDM Data Services Program is a critical component of CISA's national effort to ensure the defense and resilience of cyberspace.

Change Control Analyst will work closely with engineers, testers, trainers as well as Federal Agency personnel to perform change management and release planning activities in support of the deployment of cyber solutions. The Change Control Analyst will execute change management activities against the established solutions for internal and external change control functions on a large-scale cyber program.

The CDM Data Services Program mission is to provide a standardized platform to collect, transform, and integrate cybersecurity data from relevant authoritative data sources into a coherent data, delivering actionable information into Agency and Federal Dashboards to identify risk areas in support of mitigation as well as to facilitate coordinated agency and national response to cyber-threats.

This is a remote position where the candidate can work from any location within the United States provided, they are able to work on an eastern time zone schedule.


Responsibilities

  • Perform all key functions for the facilitation, execution and reporting of all change control practices both internally and externally with Federal Agencies
  • Maintain the change control processes and procedures within the Change Management Plan to support both internal and external change control.
  • Engage internal and external stakeholders throughout the change process to ensure compliance and comprehensive communications related to all upcoming changes.
  • Facilitate internal Change Control Board (iCCB) meetings including agenda development, report generation and change review/disposition process
  • Submit changes and perform key liaison tasks following defined Federal Agency processes to ensure changes are represented and approved in Federal Agency CCB meetings.
  • Review/manage changes for internal test lab environments and manage changes throughout the change lifecycle.
  • Conduct change tracking, status accounting and audits.
  • Generate and evaluate change management metrics.
  • Support creation of contract deliverables and change control project artifacts.
  • Support training efforts as required - provide input, document requirements, and support the design and delivery of training programs.
  • Other duties as assigned.

Education/Certifications

  • Bachelor's degree required
  • TIL v4 certification or Security+ desired.

Qualifications Required

  • 4+ years demonstrated change management related experience.
  • Experience with Information Technology Service Management (ITSM) change management tools (i.e., Service Now, JIRA, Remedy)
  • Experience in areas of release management, project planning and audit.
  • Experience working with Federal Agency CCBs
  • Knowledge of IT systems management, particularly Systems Engineering Life Cycles (SELC) and Software Development Life Cycle (SDLC)
  • Familiarity with Waterfall and Agile development methodologies as well as ITIL/ITSM experience
  • Effective oral and written communication skills with customer, technical, and management personnel
  • Must possess a self-starter mentality and be an effective problem-solver.
  • Ability to work as part of a team and work independently.
  • Exceptional organizational and multi-tasking skills
  • Extensive Experience with Microsoft Office (including MS Office Suite, Visio, and MS Project)

Preferred Additional Skills:

  • Experience with Jira, ServiceNow and SharePoint
  • Experience with configuration, requirements, incident, and problem management.

Clearance Requirements

  • Must be a US citizen and pass a background investigation.
  • Able to obtain and maintain a DHS Suitability/Entry on Duty (EOD)
  • Active Secret or Top-Secret clearance desired

Physical Requirements

  • Office work, typically sedentary with some movement around the office



Who Makes It Happen.

At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include:


  • Medical / Rx
  • HSA / FSA
  • Dental & Vision
  • Life / AD&D
  • Long & Short Disability
  • Disability Insurance
  • Accident Insurance
  • Critical Illness
  • Hospital Insurance
  • Pet Benefits
  • Education/Training Program
  • 401k Retirement
  • Generous Paid Time Off
  • Flexible Parental Leave
  • Volunteer Time Off
  • Flexible Work Locations
  • Alternative Work Schedules

CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.